[access-uk] Re: Chip and pin online banking.
- From: "martin wilsher" <m.wilsher@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 17 May 2007 12:01:43 +0100
Hi colin and all:
I am waiting for a call from natwest customer care, and will report back =
on
their response. I will ask what provision for vi/blind people is to be
provided if the chip machines are inaccesible. I have also spoken to =
the
bbc requesting that you and yours and in touch have a look at this new
technology. With a month until natwest start sending out these pin pads =
to
their online customers, I feel investigation is fairly rgent. I do not
dislike the idea of the technology, but accessibility needs to be
considered.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf =
Of
Colin Fowler
Sent: 16 May 2007 05:59
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Chip and pin online banking.
Hi Martin,
The assurety given to you by your bank is complete nonsense. There is=20
nothing in the DDA which defines the compliance of an individual product =
or=20
service. The DDA deals with the way in which that service is delivered. =
For=20
any of the banks to introduce technology without ensureing that you or I =
are
at no disadvantage compared with others for whom a similar reason would =
not=20
apply is the core of the matter. Has anyone asked what reasonable=20
adjustments the banks propose implementing?
I would suggest that this is the most important fact that as yet, =
appears to
be missing in all the posts I have read. Indeed some useability and=20
accessibility consultation should have been undertaken by the banks with =
minority user groups, and one would have hoped that the RNIB may have =
been=20
involved at this stage. Alas, after the disaster Royal Mail encountered =
with
the involvement of the RNIB with the first roll out of PIN pads, there =
is=20
every chance that the banks shyed away from makeing a similar mistake.
Best regards
Colin
Colin Fowler
Disability Consultant
Tel: 01582 483 283
Text/mobile: 07901 573 570
E mail:
col.fowler@xxxxxxxxxxxxxx
www.social-model.org.uk
disability@xxxxxxxxxxxxxxxxxxx
----- Original Message -----=20
From: "martin wilsher" <m.wilsher@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, May 17, 2007 12:46 AM
Subject: [access-uk] Chip and pin online banking.
> Hi list:
>
> Regarding the new chip and pin machines used in conjunction with=20
> online banking. For natwest customers, I have spoken to their online=20
> banking =3D dept and explained the problems as regards totally blind=20
> people and use of =3D the
> new equipment as stated in recent articles. I am awaiting a response =
as =3D
> to
> how blind people are to use the new system. It seems natwest are =
making
> this compulsary on their online banking system. I for one, am very =
=3D
> worreid
> indeed about the new technology, as while I have been assured it is =
DDA
> compliant, I am not so sure. To be compliant, wouldn't the pin pad =
=3D
> machine
> have to input the code into the edit field on the website, or the =3D
> machine
> speak the code out loud? Or can they get away with large print =
numbers? =3D
> If
> large print is enough to pass DDA compliance, totally blind people are
> disadvantaged significantly.
>
>
>
> Hope to hear from you soon.
>
> From Martin.
>
> Please email me at:
>
> m.wilsher@xxxxxxxxxxxxxxxx
>
> Thanks
>
>
> Please visit my website:
>
> www.martin-wilsher.co.uk
>
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