[access-uk] Re: Chip and pin and checking amounts was RE: Re: Trust me with your change
- From: "Wendy Sharpe" <w.sharpe@xxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 5 Jun 2008 10:37:09 +0100
I'm not sure what you mean. When you put your card into the machine the
total has already come up on the till. I don't think anyone has to key in
the total, as it is automatically entered onto your card account after you
have keyed in your pin. If I am in error on this one I know someone will
correct me.
Wendy
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
martin wilsher
Sent: 05 June 2008 10:02
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Chip and pin and checking amounts was RE: Re: Trust me
with your change
Hi all. Carrying on from the "trust me with your change," thread,
I thought I'd add this little piece into the mix. How do we, as blind
people, know the person who is tapping the amounts to be paid by us into the
chip and pin machines are entirely honest all the time? I know there is a
chance to check the amount before you type in your pin, but how do we as
blind people do this? I use chip and pin all the time, but as we know, the
safeguards for debit and credit card transactions are not unified, so how
safe is chip and pin really? Has anyone been ripped off this way?
Fortunately I haven't been, but there is always the potential for this kind
of thing to happen to anyone who cannot check the amount. Any thoughts?
Hope to hear from you soon.
From Martin.
Please email me at:
m.wilsher@xxxxxxxxxxxxxxxx
Thanks
Please visit my website:
www.martin-wilsher.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Iain Lackie
Sent: 05 June 2008 09:08
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Trust me with your change
I have never had any trouble with either notes or change. If I have had any
queries, they have concerned with being given too much change rather than
too little.
Iain
----- Original Message -----
From: "Andy" <andy@xxxxxxxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, June 05, 2008 12:52 AM
Subject: [access-uk] Re: Trust me with your change
Hi Husna.
You speak a lot of common sense mate" We don't actually check our money
minute to minute and we place far too much trust in sighted folks. I'm for
one, am going to start getting a grip of this and tell the bank to give me
£5.00 notes, rather then £20.00. Although people may call you by your
christian name and you believe that these people like and trust you, you are
the buyer and need to remain above this. Sooner or or later they will let
you down, despite the relationship you may think occurs between you and
them.. I'm vastly coming to the conclusion that shop workers are not my
friends at all. The are Robots and I need to stay one step before them.
They are working for £5.75 an hour and will take any opportunity to improve
this, regardless of your disability. So from now on, all shop keepers are
no longer my friends. They are service providers and I am the customer.
It's a shame really as I rather enjoyed being part of the community. I
suppose I've lost my trust in them.
Andy
----- Original Message -----
From: "Husna Begum" <mail@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, June 05, 2008 12:23 AM
Subject: [access-uk] Re: Trust me with your change
> so far I i have relied on their honesty as well although I do feel some
> disquiet about doing this some times but what can you do? it's difficult
> to
> know whether they've given you a £5 note or £10 note if there is only 1
> note
> there. what they should do is have different textured paper for the
> different notes.also do all of you always know exactly how much you've got
> in 20s and 10s or do you some times forget to check before you left the
> house?
>
> Husna
>
> ----- Original Message -----
> From: "Andy" <andy@xxxxxxxxxxxxxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Tuesday, June 03, 2008 9:00 PM
> Subject: [access-uk] Re: Trust me with your change
>
>
>> nHi Mark.
>>
>> You are absolutely right of course. My lack of confidence to seek
>> clarification of any change is a different issue and as you said, I did
>> leave the shop. I just feel so very very uneasy about seeking
> confirmation
>> with change. How do I do this? Do I need to seek out another customer
> and
>> ask them to confirm? It's so much easier to burry your head in the sand
> and
>> hop for trust in people. No longer. As I mentioned in an earlier
> message,
>> I'm going to ask the bank for £5.00 notes rather than £20.00 from now on,
> so
>> perhaps I can be a bit more proactive at the time of purchase rather than
>> afterwards. Interesting point though. We all know that many visually
>> impaired people lack confidence so how do they cope with challenging
> queries
>> relating to change etc.
>>
>> best wishes.
>>
>> Andy.
>>
>>
>> ----- Original Message -----
>> From: "Mark Threadgold" <m.j.threadgold@xxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Tuesday, June 03, 2008 8:10 PM
>> Subject: [access-uk] Re: Trust me with your change
>>
>>
>> > Andy,
>> >
>> > I don't think you have a leg to stand on if you try and involve any
>> > sort
>> > of
>> > legal argument with this firm. The fact is that you did not check your
>> > change. Had you done it there and then it would not have become an
> issue,
>> > and the fact you left the shop without doing so means you cannot say
>> > either
>> > way wether you were given the correct amount or not. If they say the
> till
>> > balanced they will probably have a paper printout of all the
> transactions
>> > done on the till so you would have a hard job proving otherwise.
>> >
>> > Sorry if it sounds harsh, but I think it would be easier to put it down
> to
>> > experience and to start checking your change every time. There is no
>> > reason
>> > to feel distrusting about anything. They would soon shout if you
>> > didn't
>> > pay
>> > them enough, so you should not feel bad about checking they have not
> made
>> > a
>> > mistake, or indeed tried to rip you off.
>> >
>> > Regards,
>> >
>> > Mark Threadgold.
>> >
>> >
>> > -----Original Message-----
>> > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>> > Behalf
>> > Of
>> > Andy
>> > Sent: 03 June 2008 19:00
>> > To: access-uk@xxxxxxxxxxxxx
>> > Subject: [access-uk] Trust me with your change
>> >
>> > Hi all.
>> >
>> > Here is something to encourage some debate and discussion on the list.
>> >
>> > Last Saturday, I was dropped off at a local builders merchant and my
> wife
>> > parked outside while I made a couple of purchases indoors.
>> >
>> > I had previously visited the bank and had £60.00, in £20.00 notes in my
>> > pocket.
>> >
>> > My modest purchase was under £5.00 so I should have ended up with 2
> £20.00
>> > notes,, a £10.00 and a £5.00 note and some loose change.
>> >
>> > I left the shop and walked the 15 foot across the pavement and got into
>> > the
>> > car, where my wife was waiting on me and to be perfectly frank I did
>> > not
>> > check my change as I'm unable to do this without feeling very
> distrusting.
>> >
>> > An hour or so later, she asked me for some cash and I emptied my
> pockets.
>> >
>> > I found 2 £20.00 notes a £5.00 note and some small change.
>> >
>> > We both realised that the shop had not recognized that I had handed
>> > over
> a
>> > £20, mistaking this for a £10 note perhaps.
>> >
>> > I agreed to visit the shop today and sort the problem out.
>> >
>> > Well,
>> >
>> > The man who served me acknowledged that I had indeed given him a £20.00
>> > note
>> >
>> > but insisted that in my change he had given me a £10.00 note, a £5.00
> note
>> > and some change and added that the till was in balance on Saturday
>> > evening.
>> >
>> > So I said to the man that if the missing £10.00 was not in the till,
>> > and
>> > not
>> >
>> > in my pocket, then it must be in his pocket. Again he stated that he
> was
>> > quite sure that he gave me the £10.00 amongst my change.
>> >
>> > I asked him of the likelihood of loosing a £10.00 note from a pocket
>> > whilst
>> > not loosing a £5.00 note from the same pocket and he admitted that this
>> > was
>> > very unlikely, though confirmed that he had given me the correct
>> > change.
>> >
>> > I left the shop and this matter bugged me all day. There is no way
>> > when
>> > you
>> >
>> > receive a £10.00, a £5.00 and some change and put this in separate
> pockets
>> > that you would loss one note and retain the other . Around 5.00pm I
>> > was
>> > getting very angry and telephoned the shop back and advised them of the
>> > above and told them that I wanted my £10.00 back and a note of apology
> or
>> > I'd be asking my lawyer to contact Consumer Direct tomorrow with a
>> > complaint.
>> >
>> > The manager advised that he would telephone me back thirst thing, so
>> > I'm
>> > quite interested to just how they will play this thing out. I'm
>> > absolutely
>> > not interested in receiving £10.00 from their petty chas tin. I need
> some
>> > form of acknowledgement that thy made a mistake.
>> >
>> > So, what do you think guy's.
>> >
>> > All though's uncomfortable moments when you simply push notes and coins
>> > into
>> >
>> > your pocket, feeling that there is something not write but wishing
>> > above
>> > everything to be able to trust the person wheo has just served you.
> Have
>> > I
>> > been doing this all wrong? if so, how do I check my change withough
>> > drawing
>> >
>> > attention to myself and looking like a miser,. a Scottish one at that?
>> >
>> > Any observations or ideas would be welcomed.
>> >
>> > Best wishes.
>> >
>> > Andy
>> >
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