I am trying to do this: all I want to do is change from manumandy to MJC the rest staying the same. I appear to have entered all the details correctly but it doesn't work except from one address within the account to another. What might I be doing wrong? I set my new address to default but obviously I don't want to tell everybody and delete the old one until this one is working. Do I have to go onto the Virgin Media site and check some box or other so my address can be recognised? Mandy.