Hi Derek, As a BT subscriber, I'll give the downloading of bills a try. However, I'm subscribed to the BT Internet Support News Group, and although what you've referred to is slightly off topic for that News Group, I may post a message to that news group and see if any subscribers there, although nearly all being sighted, are having the same problems in terms of only having the one format they can download. I may also with the permission of those on the Internet Support News Group, copy the postal or e-mail address for the BT CEO, which I've seen given on the Internet Support News Group, and send it to this list as a message on this thread, so that all list members who are BT Subscribers can write to the CEO with complaints. Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq