Hi Catherine I know you are having a lot of problems with your laptop but would you consider getting in an RNIB volunteer. It is often possible to sort things out, even if it means reloading Windows and starting from the beginning installing all the software again. I have someone who lives near me and he does it for me at a very small charge. We are in London. I do not know where you live. He is not an RNIB volunteer so that is why I pay him but I have used RNIB volunteers in the past and they have been excellent. What they are like these days I do not know but I have heard others on the list speak well of them. Eleanor E