[access-uk] Re: CD/DVD drive

  • From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 18 Feb 2009 14:02:31 -0000

I have no CD. When I went to add new hardware, the drive was showing up on the list of available hardware.


Barbara Wilson
M: 07285685682
E: barkingbabs@xxxxxxxxxxxxxxx
IM: creativeeyes@xxxxxxxxxxxxx

----- Original Message ----- From: "john coley" <johncoley@xxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, February 18, 2009 1:06 PM
Subject: [access-uk] Re: CD/DVD drive


Hi Barbara, why go to add new hardware? How would you tell windows what hardware you're trying to add. Secondly, have you the cd with the driver for your dvd drive? If so go into device manager, highlight the drive, and on the context menu you'll have update driver. You can then browse to the driver.
                   John.

----- Original Message ----- From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, February 18, 2009 12:10 PM
Subject: [access-uk] Re: CD/DVD drive


Hi John

Tried this and still no joy. I am getting the same message as before when I go to add new hardware and try to reinstall. It is saying a help and support system service can not run. It tells me to go to start menu and click on help and support. When I do this it again tells me a help and support system service could not be found and tells me to click on help and support in the start menu-which is what I am trying to do! So it seems that some help and support files have either got corrupted or removed. Anyone any ideas what to do next?


Barbara Wilson
M: 07285685682
E: barkingbabs@xxxxxxxxxxxxxxx
IM: creativeeyes@xxxxxxxxxxxxx

----- Original Message ----- From: "john coley" <johncoley@xxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, February 18, 2009 9:41 AM
Subject: [access-uk] Re: CD/DVD drive


Hi Barbara, if I'm understanding you right the drive is showing up in device manager. Something you could try, which I've known sometimes to do the trick in cases like this is to uninstall the drive in device manager. Highlight the drive and uninstall will be on the context menu.. Click ok and then reboot. With any luck windows will reinstall it. Give it a spin and let me know what happens.
                   John.

----- Original Message ----- From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, February 18, 2009 9:03 AM
Subject: [access-uk] Re: CD/DVD drive


Yes, no joy.

Barbara

Barbara Wilson
M: 07285685682
E: barkingbabs@xxxxxxxxxxxxxxx
IM: creativeeyes@xxxxxxxxxxxxx

----- Original Message ----- From: "Mark Threadgold" <m.j.threadgold@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, February 18, 2009 8:40 AM
Subject: [access-uk] Re: CD/DVD drive


Barbara ,

Have you tried running the add new hardware wizard to see if windows finds
the drive itself and reinstalls it?

Mark Threadgold

Of all the things I have ever lost, The one I miss most is my mind...



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