[access-uk] Re: CD/DVD drive

  • From: "john coley" <johncoley@xxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 18 Feb 2009 12:35:15 -0000

Hi Barbara, so windows didn't reinstall it? The only thing at the end of the day if nothing works, if you could get hold of an external cd drive would be reinstalling windows. Obviously you wouldn't want to do that if remotely possible. I'm really surprised windows didn't reinstall the drive. I take it you've tried reinstalling the driver? 

                   John.
----- Original Message ----- From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, February 18, 2009 12:10 PM
Subject: [access-uk] Re: CD/DVD drive



Hi John
Tried this and still no joy. I am getting the same message as before when I go to add new hardware and try to reinstall. It is saying a help and support system service can not run. It tells me to go to start menu and click on help and support. When I do this it again tells me a help and support system service could not be found and tells me to click on help and support in the start menu-which is what I am trying to do! So it seems that some help and support files have either got corrupted or removed. Anyone any ideas what to do next? 


Barbara Wilson
M: 07285685682
E: barkingbabs@xxxxxxxxxxxxxxx
IM: creativeeyes@xxxxxxxxxxxxx
----- Original Message ----- From: "john coley" <johncoley@xxxxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, February 18, 2009 9:41 AM
Subject: [access-uk] Re: CD/DVD drive
Hi Barbara, if I'm understanding you right the drive is showing up in device manager. Something you could try, which I've known sometimes to do the trick in cases like this is to uninstall the drive in device manager. Highlight the drive and uninstall will be on the context menu.. Click ok and then reboot. With any luck windows will reinstall it. Give it a spin and let me know what happens. 
                   John.
----- Original Message ----- From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, February 18, 2009 9:03 AM
Subject: [access-uk] Re: CD/DVD drive



Yes, no joy.

Barbara

Barbara Wilson
M: 07285685682
E: barkingbabs@xxxxxxxxxxxxxxx
IM: creativeeyes@xxxxxxxxxxxxx
----- Original Message ----- From: "Mark Threadgold" <m.j.threadgold@xxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, February 18, 2009 8:40 AM
Subject: [access-uk] Re: CD/DVD drive



Barbara ,
Have you tried running the add new hardware wizard to see if windows finds 
the drive itself and reinstalls it?

Mark Threadgold

Of all the things I have ever lost, The one I miss most is my mind...



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