I think it will depend on what caused the phone to become faulty,
accidental damage or manufacture fault.
-----Original message-----
From: Jackie Cairns
Sent: 05/11/2012, 11:31 am
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: C5 and Talks
Hi Niamh
No problem, just ask!
You can have your licence transferred to another phone if your handset has
been irreparably damaged. As you bought it all from RNIB, I can only
assume they will organise for Talks to be enabled on another handset. You
will need to provide them with your IMEI number, but if the phone has to
be
sent back to them, they ought to know this and do the rest for you. I
don't
know what their procedure is, so check it all out by giving them a call.
Kind Regards,
Jackie Cairns
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx
[mailto:access-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Niamh
Sent: 05 November 2012 11:08
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: C5 and Talks
No your not gloomy at all, just helpful.
I bought it from the RNIB, loaded with Talks.
I am presuming that the talks Licence can be transferred?
I am such an idiot.
What amazes me is how quickly we become dependent on these gadgets, I am
lost without it.
----- Original Message -----
From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, November 05, 2012 10:49 AM
Subject: [access-uk] Re: C5 and Talks
Hi Niamh
You will lose Talks if you reset your C5 to factory default. It sounds
as
though you have damaged your handset in some way, especially if the
screen
is cracked. If you are on a contract, or if you took out insurance on
the
handset, you might speak to your provider about it. If, however, you
bought
the phone separate to your pay plan, it could cost quite a bit to get it
fixed. Sorry to be gloomy on a Monday morning!
Kind Regards,
Jackie Cairns
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx
[mailto:access-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Niamh
Sent: 05 November 2012 10:39
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] C5 and Talks
I have dropped my C5 three times now and have cracked it and wrecked
the
volume, not the talks volume but the call volume.
Even on speaker it is very low even with the volume control maxed out.
Is it worth trying a reset?
if I do this will it kill talks?
advice please!!!
Niamh
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