or , data protection when it "suits the purpose". while there are
justifiable cases for a person wishig to have their identity protected,
I think where a complaint is lodged, the person being complained against
should have a right to know the source of that complaint, otherwise it
almost gives carte blanche for "complainers" to make malicious
allegations in the full knowlege that there will be little. or no
challenge to said complaint. now regarding the "transparency" element in
which a meeting is arranged between manager, complainant and person
cmplained of, be advised that this is often used as an attempt to
persuade you to withdraw your complaint as, especially if the complaint
is a serious one, it could affect the person being compained of, I would
suggest , if at all possinle that you bring an independant witness with
you so that you have an independend observation of the proceedings,( if
they don't allow that then you are, in my view, justified in not
complying with their reqest to meet in person.)
On 20/04/2016 09:18, Eleanor burke wrote:
Terry you make a very valid point. I had a complaint made against me to guide
dogs, when I asked for the name of the complainant, I was informed that this
would not be given to me in order to protect the person. more recently
following an after-care visit from a GDMI, I had in my opinion good reason to
make a complaint about her to the area team manager. his response to me was
that as a result of my complaint about her, it would be necessary to address
the complaint by all three of us meeting together. I have absolutely no problem
with this and as yet the meeting has to take place as I am currently away from
home. no I guess he could argue and here I am doing the arguing on his behalf,
it is necessary for the three of us to me is because of transparency and
addressing the complaint correctly. however, when I had the complaint made
against me, no meeting was held between myself the manager and the person who
has complained about me. now am I missing something here? The person who made
the complaint against me, is to be protected under data protection
legislation, however, the person I have made the complaint about is to be
informed and is is to be discussed with me and her in the presence of the
manager.
On 20 Apr 2016, at 08:42, Terry clasper (Redacted sender "terry.clasper" for DMARC)** To leave the list, click on the immediately-following link:-
<dmarc-noreply@xxxxxxxxxxxxx> wrote:
very true, in theory I think though what Mike is after is a realistic appraisal
of the consequences of complaining which we all know from experience can be
quite different from what should be theoretically they case!
On 20 Apr 2016, at 08:36, martin wilsher (Redacted sender "martinwilsher" for DMARC)** To leave the list, click on the immediately-following link:-
<dmarc-noreply@xxxxxxxxxxxxx> wrote:
Complain to the company. There should be no comeback on you, if there is,
that's harassment due to disability, and is also illegal
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ;
Mike Ray
Sent: 20 April 2016 08:04
To: Access-UK <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Bus driver complaints
Hello list.
Has anybody any experience of making complaints to Stagecoach about the conduct
of bus drivers with reference to our needs?
Is it like complaining about waiters in restaurants? In other words the
consequences are worse than the original offence?
Mike
--
Michael A. Ray
Analyst/Programmer
Witley, Surrey, South-east UK
Eyes-free Linux:
http://eyesfreelinux.ninja/
Raspberry VI:
http://www.raspberryvi.org/
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