Hi James, Thanks for that input. I will try myself with the latest Jaws 8 and see if I can get a clip to play. If we can both get Jaws 8 to play clips and you have tried with Jaws 7 and others have tried with Window Eyes, then it may be that the problem has been solved, whatever it was. I do agree that tech support people in mainstream companies do jump to the conclusion that the screen reader is the problem far too quickly, because although I have not had that experience too often, I have heard of it quite often. Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq