Hi Yusuf
Thanks for the information. I don't get BT spam Emails, just BT assuming
that much of my mail is spam. I don't want to have to keep logging onto
any
website to force my Emails to go into Outlook, that is what the so-called
settings are for.
Fingers crossed from now on, but interesting to note the comments of
others
as ever.
Kind regards,
Jackie Brown
Twitter: @thebrownsplace
Skype: Thejackmate
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
Yusuf
Sent: 18 July 2014 16:27
To: access-uk@xxxxxxxxxxxxx
Subject: [Bulk] [access-uk] Re: A BT Email query
I honestly don't know what is going on with BT, I'm constantly getting
emails from people claiming to be from BT telling me that the email
system has changed, but so many of them look like spam, and given I can
still access my email from the link I gave earlier, its difficult to
know what is spam and what is genuinely going on.
Yusuf
On 18/07/2014 15:53, Jonathan H wrote:
As far as I'm aware, all BT mail has now moved off Yahoo and onto the
new mail platform which is access via
https://signin1.bt.com/login/emailloginform
On 18 July 2014 15:46, Yusuf <yusufaosman@xxxxxxxxxxxxxx
<mailto:yusufaosman@xxxxxxxxxxxxxx>> wrote:
Jackie, I to use BT and thanks to a suggestion on this or the BCAB
list I've been using
https://m.yahoo.com/w/ygo-__mail/home.bp?rewrite=4&.intl=__us&.lang=en
<https://m.yahoo.com/w/ygo-mail/home.bp?rewrite=4&.intl=us&.lang=en>
to access the spam folder and move spam messages to the inbox, which
are then downloaded as normal. There seems to be no way of turning
off the spam guard and it is a real neussance.
So if you go to that site, you'll need to login, select folders,
spam folder, you can then go down the page and select the checkboxes
next to each message and use the buttons at the bottom page to
either delete genuine spam messages, or move them to the inbox.
HTH
Yusuf
On 18/07/2014 15:39, Jackie Brown wrote:
Apologies for cross-posting, but I am wondering if anyone else
with a BT
account is having issues with receiving Emails? Basically I
have had a
suspicion for some time that I haven't been receiving all the
Emails I
should, so decided to investigate yesterday. The BTYahoo.com
website is a
nightmare in its new guise to navigate, but I discovered after a
while that
many of my Emails were landing in the Spam folder on there and
not all
coming into my Inbox in Outlook as I have them set to do.
Martin found over
400 had gone into his Spam folder on their server yesterday. In
the old
days, there used to be a SpamGuard filter you could turn on and
off
yourselfon their website, but alas no more!
I tackled BT about this today, and the lady I spoke with was
prepared to go
in remotely to check my settings to see what she could sort out.
The remote
assistance though requires you to run some software on a page BT
direct you
to in this instance. Unfortunately, it wasn't possible to
proceed because
JAWS would not work on the page where she needed to connect to
my machine.
I then decided to contact Technical Support at S and S given
JAWS was
preventing me from going any further. Ash connected to my
machine quite
easily using TeamViewer which does work with JAWS. He went onto
the BT site
and changed a couple of Email settings so that anything that
lands in the
Spam folder at BT is automatically forwarded to my Outlook
client. For
whatever reason, these settings had been changed.
I have read this week that BT have had Email problems, which
prompted me to
investigate where some of my mail was going, and am wondering if
anyone else
has had issues? If so, what steps did you take to resolve them?
If anyone
knows a better way of navigating their dreadful webmail client,
I would be
pleased to know. I think I am sorted now, but it has been a very
frustrating time trying to get it fixed.
Kind regards,
Jackie Brown
Twitter: @thebrownsplace
Skype: Thejackmate
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