[access-uk] Re: Bt total broadband - was ISP providers

  • From: "Dave Taylor" <dave@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 19 Feb 2008 13:15:50 -0000

And in that respect, I could not recommend plusnet highly enough! call centre based in Sheffield with 0845 or sheffield and probably other local numbers available, great online help and they do listen and sort things. 




--------------------------------------------------
From: "Wendy Sharpe" <w.sharpe@xxxxxxxxxxxxx>
Sent: Tuesday, February 19, 2008 12:42 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Bt total broadband - was ISP providers


In response to this discussion I would simply like to say that a technical
support line should be exactly that.  Customers should be able to describe
their problems, and qualified engineers at the other end should then be able to deal with them. Having a script which must be adhered to at all costs is not helpful. Wherever the call centre is located, it should be able to cope 
with whatever customers need.

Wendy

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Roger South
Sent: 19 February 2008 09:05
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Bt total broadband - was ISP providers

Around the middle of last year I had occasion to phone my local council's
hackney carriage office to complain of a taxi driver who refused to take my guide dog. In conversation I said that immigrants to this country should be made aware that they will be expected to obey the laws of this country That 
when in Rome do as Romans. The woman went mad calling me the worse kind of
racist and was going to report me then slamming the phone down. A while
later I received, unannounced, a visit from the council department concerned
with that sort of thing. They said they were investigation to decide whether 

to prosecute me. They than gave a list of the things I'd said which were
twisted versions of what I actually did say. I waited until they'd finished 
and simply asked if they'd listened to the tape that was said about at the
start of the conversation on the phone. They admitted no so I told them to
do so and stop wasting my time. I didn't hear any more so I contacted them
and was told no further action was planned. I demanded an apology in writing
or I would start proceedings against them. I got it. So some people do jump 
off the deep end without taking care to get their facts correct first. So
many people are so very over sensitive in finding reasons to be offended.

Roger
----- Original Message ----- From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, February 18, 2008 6:53 PM
Subject: [access-uk] Re: Bt total broadband - was ISP providers



Not sure Dave if it wouldn't have been better to refer to language
barriers, perhaps?  Maybe more a subject for Vi-gen, but I do get very
anoyed when having to deal with people, whereever they might be from,
who's grasp of English leaves much to be desired, e.g. in a pub being
expected to point to what I want, rather than simply ask for it.

Mind you much of the problem is also down to the mass-market habit of
selling things and not providing propper support to keep prices
artificially low, hence use of call centres with no knowledge or
comitment to anything they are providing support for.

As I say, a subject more for vi-gen I think.

Cheers,



From Ray
I can be contacted off-list at:
mailto:ray-48@xxxxxxxx


-----Original Message-----
Ankers, Dave (UK)
Subject: [access-uk] Re: Bt total broadband - was ISP providers



Kirsty,

It's interesting, I used the word "Brainless" because the person on
the
other end of the phone was unable to leave the script they have been
programmed with and have a conversation based on information given.
Is
that Racist?
I also stated that misunderstandings due to language differences,
meaning constantly having to repeat oneself was infuriating.  Does
that
make me a racist? oh no I used the "C" word!! yes coloured! Jackie
stop
laughing!
It's interesting, whenever you use the word "Coloured" you must be a
racist.  If I was a racist, I wouldn't spend so much money in their
restaurants!

Sure there are some I don't like, just imagine I lived in between two
neighbours, who both played agga bloody do at full volume, I would
want
to shoot the pair of them, but one is Caucasian and the other
coloured!
yes you know what I'm going to be called after shooting the coloured
one
don't you!

Kirsty, you said you didn't want to start a new conversation on the
subject, and it's not access related, but to someone who attended a
school which was 75% coloured, and I know who is the most racist! ever
heard of the cast system?
it's the proverbial red rag!

Dave

Dave,

I'm of the opinion that your choice of words leaves a lot to be
desired,
and goes no way to support your statement that you are not
xenophobic -
your defining people by their skin colour and claiming that they don't
have a brain because they don't understand you being two examples
thereof.

I find this list a useful and productive platform for sharing ideas
and
information, and think it would be unfortunate if it became a place
where such discriminatory comments were unchallenged.

I have no interest in opening up a new discussion on the subject, but
wanted to make the point that at least  one person here found the
racist
comments about Indian call centres offensive.  Yes, I have had my own
frustrating experiences with a number of call centres, but I believe
there's a difference in being dissatisfied with a service and writing
so
discourteously about a whole people group.

Kirsty


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