All I would say is it's PC or, as I call it, Political Cuckoo, gone ... well ... cuckoo!
I would have done the same in your shoes Roger. I take exception to being called a racist by anybody. I have some good friends from overseas, and indeed family members.
But what initiated this thread was Dave saying he didn't like the BT Call Centre, and I have to agree with that. They do read from scripts, whether they come from Ireland or India. Broadband is also a very technical language, and I sympathise with even well-versed English speakers in the terminology they need to understand.
There isn't any need for anybody to take offence. As I say, it's PC gone cuckoo.
Jackie Email: cairnsplace@xxxxxxx Skype Name: Cairnsplace----- Original Message ----- From: "Roger South" <roger.south@xxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, February 19, 2008 9:05 AM Subject: [access-uk] Re: Bt total broadband - was ISP providers
Around the middle of last year I had occasion to phone my local council's hackney carriage office to complain of a taxi driver who refused to take my guide dog. In conversation I said that immigrants to this country should be made aware that they will be expected to obey the laws of this country That when in Rome do as Romans. The woman went mad calling me the worse kind of racist and was going to report me then slamming the phone down. A while later I received, unannounced, a visit from the council department concerned with that sort of thing. They said they were investigation to decide whether to prosecute me. They than gave a list of the things I'd said which were twisted versions of what I actually did say. I waited until they'd finished and simply asked if they'd listened to the tape that was said about at the start of the conversation on the phone. They admitted no so I told them to do so and stop wasting my time. I didn't hear any more so I contacted them and was told no further action was planned. I demanded an apology in writing or I would start proceedings against them. I got it. So some people do jump off the deep end without taking care to get their facts correct first. So many people are so very over sensitive in finding reasons to be offended.Roger----- Original Message ----- From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, February 18, 2008 6:53 PM Subject: [access-uk] Re: Bt total broadband - was ISP providersNot sure Dave if it wouldn't have been better to refer to language barriers, perhaps? Maybe more a subject for Vi-gen, but I do get very anoyed when having to deal with people, whereever they might be from, who's grasp of English leaves much to be desired, e.g. in a pub being expected to point to what I want, rather than simply ask for it. Mind you much of the problem is also down to the mass-market habit of selling things and not providing propper support to keep prices artificially low, hence use of call centres with no knowledge or comitment to anything they are providing support for. As I say, a subject more for vi-gen I think. Cheers, From Ray I can be contacted off-list at: mailto:ray-48@xxxxxxxx -----Original Message----- Ankers, Dave (UK) Subject: [access-uk] Re: Bt total broadband - was ISP providers Kirsty, It's interesting, I used the word "Brainless" because the person on the other end of the phone was unable to leave the script they have been programmed with and have a conversation based on information given. Is that Racist? I also stated that misunderstandings due to language differences, meaning constantly having to repeat oneself was infuriating. Does that make me a racist? oh no I used the "C" word!! yes coloured! Jackie stop laughing! It's interesting, whenever you use the word "Coloured" you must be a racist. If I was a racist, I wouldn't spend so much money in their restaurants! Sure there are some I don't like, just imagine I lived in between two neighbours, who both played agga bloody do at full volume, I would want to shoot the pair of them, but one is Caucasian and the other coloured! yes you know what I'm going to be called after shooting the coloured one don't you! Kirsty, you said you didn't want to start a new conversation on the subject, and it's not access related, but to someone who attended a school which was 75% coloured, and I know who is the most racist! ever heard of the cast system? it's the proverbial red rag! Dave Dave, I'm of the opinion that your choice of words leaves a lot to be desired, and goes no way to support your statement that you are not xenophobic - your defining people by their skin colour and claiming that they don't have a brain because they don't understand you being two examples thereof. I find this list a useful and productive platform for sharing ideas and information, and think it would be unfortunate if it became a place where such discriminatory comments were unchallenged. I have no interest in opening up a new discussion on the subject, but wanted to make the point that at least one person here found the racist comments about Indian call centres offensive. Yes, I have had my own frustrating experiences with a number of call centres, but I believe there's a difference in being dissatisfied with a service and writing so discourteously about a whole people group. 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