It can depend on a couple of things, firstly it may simply be that the ISP has not upgraded their board at the exchange to switch over to 2mb, you should contact them and ask maybe about that. As I understood it timsecales for this roll out were very uncertain. Secondly it could be the software in your modem needs to be upgraded in order to take advantage of the speed hike. I live in London and we did not get the speed hike until about August on Plusnet, I quizzed the forum about this and magically so it seemed about a week later it went up. Regards. Tristram Llewellyn Sight and Sound Technology Technical Support www.sightandsound.co.uk ----- Original Message ----- From: "Graham Ward" <gward47@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Thursday, November 17, 2005 9:12 AM Subject: [access-uk] Broadband Speed Hi I apologise in advance if this is a stupid question wonder if anyone can help me to understand my broadband speed. I am supposed to be on a 2MB with BT but when i log into BT home page it says i am on 512KB. When i check my speed on the task bar it says 54.0KBS. Can anyone please explain what speed i am actually getting. Thanks for your Patience Graham ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq