Hi Chrissie.
Yes, they could replace the hub but the point is that their hubs can
play up. Also, its worth testing the speed via a wired connection. don't
test your speed via WiFi because its not reliable enough. Trying a
different port won't make any difference if you're already connected via
an ethernet cable. Let us know how you get on. What you're aiming to
achieve by replacing their hub is control of your connection so you can
actually see what's going on with it.
cheers,
Mo.
On 20/09/2016 17:39, Chrissie Cochrane wrote:
Not sure what you mean. I've tried other ports on the router but not sure
what you mean about changing chanels.
Chrissie
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Rajmund
Sent: 20 September 2016 17:36
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Broadband Speed
Hi, before the hubs, thought of changing the channels on which the network
is? I don't know any more, as when I did it Vergin, they did it remotely for
me, but that has certainly fixed things.
Sent from a Braille Sense
----- Original Message -----
From: Chrissie Cochrane <chrissie@xxxxxxxxxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx
Date: Tuesday, September 20, 2016 4:42 pm
Subject: [access-uk] Re: Broadband Speed
wrong.
Yes I suspect you're right but shouldn't they replace the hub as part
of your agreement with them? I guess because they're line check says
the line is fine, they're not prepared to admit there's anything actually
Chrissieissues.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Mobeen Iqbal
Sent: 20 September 2016 16:38
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Broadband Speed
Hi Chrissie.
It could be the BT hub that's at fault. Try replacing the hub with an
alternative such as the TP-Link TD-W9980 Fiber router which
incidentally BT sell in their online shop! the irony. they're
recommending products from other manufacturers probably because they
can't provide the same quality via their own BT hubs. The interface is
also awful the last time I tried a BT hub. I replace all equipment
from any ISP that i'm with with my own so I can directly troubleshoot
cheers,** To leave the list, click on the immediately-following link:-
Mo.
On 20/09/2016 16:25, Chrissie Cochrane wrote:
Oh dear Steve, here we go again. Just been in touch with Openreachcinical?
and guess what they said refer to BT, and round and round we go.
Chrissie
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Steve Nutt
Sent: 20 September 2016 16:15
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Broadband Speed
Hi,
Plusnet told me, that OpenReach do have lower tolerances. I think
it's about 5MB. If you can't get at least 5MB up on fibre, you can
report it to Openreach.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Chrissie Cochrane
Sent: 20 September 2016 16:03
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Broadband Speed
Well interestingly enough up till a couple of weeks ago I was
getting
8 to 10mbps but 0.99! I could almost get better rom dialup. I'll
try your suggestion. i guess they're only interested in download as
it's often from that people make money, not uploads, or am I just
being
Chrissiesays about your area?
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of rajmund
Sent: 20 September 2016 15:59
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Broadband Speed
Hi, I'll give it a guess, sounds as if the BT cables around your
area, can't handle hier speeds. I ran a speed test app through my
Vergin, where they say I get 100 megs, and indeed, I got 105 megs once.
Unfortunately, this is where not existing tech support of BT becomes
an issue. Have you tried searching google, find BT's post code
checker, putting in BT's post code, and find out what BT's web
checker
Sent from a BrailleNotesend out an engineer.
----- Original Message -----
From: "Chrissie Cochrane" <chrissie@xxxxxxxxxxxxxxxxxxx
To: <access-uk@xxxxxxxxxxxxx
Date sent: Tue, 20 Sep 2016 15:49:39 +0100
Subject: [access-uk] Re: Broadband Speed
while we're talking broadband speed, can anyone give me some advice
on what to do next concerning broadband speeds.
I am with BT and have BT infinity 2 which gives me download speeds
up to 80 mbps and I should get an upload speed of up to, though I'll
never get it, 20mbps. Believe it or not, using the BT speedtest I
get a download speed of
61 mbps which is certainly acceptable, however my upload speed is
0.99 mbps
which certainly isn't acceptable. I have been in touch with BT and
believe it or not I was told, by their broadband technical team that
they do not guarantee an upload speed and consequently don't appear
to want to do anything about it. This has gone on for the last 2
weeks going backwards and forwards with them and they don't seem
inclined to
I've done the usual stuff like powering off the hubg and the routerspeed.
and powering back on, plus re-setting the hub with no increase in
upload
anyone know how I can take this further please.please.
thanks for any assistance.
Chrissie
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Peter Beasley
Sent: 20 September 2016 14:48
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Broadband Speed
From: roger south (Redacted sender "roger.south" for DMARC)
<mailto:dmarc-noreply@xxxxxxxxxxxxx
Sent: Tuesday, September 20, 2016 11:20 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Broadband Speed
Can someone point me to a simple program to check my broadband speed
The ones I've found are far too complicated for me I'm afraid.** To leave the list, click on the immediately-following link:-
Many thanks Roger
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