In all probability there is a build up of dirt round the foot of the pins preventing them from dropping right down, so cleaning from the top isn't going to work. Having the unit professional cleaned will still cost a lot less than a replacement note taker. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Christine Weetman Sent: 06 January 2008 19:07 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Braille note takers again! Thanks, I've done this with All kinds of stuff and it hasn't helped, I think I need a replacement, its out the ark! Christine ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq