There definitely is a concern if they are going to query replacing any cells
when a product is still under warranty. What is a guarantee for if it
doesn't cover one of the most fundamental components? I am happy with the
outcome, but it is something to bear in mind quite clearly.
Kind Regards,
Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx
jackieannbrown62@xxxxxxxxx
jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: www.thebrownsplace.info
Read my EyeWrite blog: www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Paul Leake
Sent: 01 June 2015 10:51
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Braille display query on Hims products
It sounds like there's a quality issue that Hims need to address as a matter
of urgency. Certainly this would put me off buying their braille displays
etc., Pity because in other most respects they far outshine the competition
for variability of choice within their note-takers.
Kind regards,
Paul
Twitter: @paulleake1
paul.leake@xxxxxxxxxxxx
----- Original Message -----
From: "Jackie Brown" <jackieannbrown62@xxxxxxxxx
To: <access-uk@xxxxxxxxxxxxx>, "'BCAB Discussion List'"
<bcab@xxxxxxxxxxxxxxxxx
Date sent: Mon, 1 Jun 2015 09:36:15 +0100
Subject: [access-uk] Braille display query on Hims products
I would like to take the opportunity to thank all those who contacted me off
list recently regarding the quality of Braille cells on their Hims products.
I had become aware that several dots on my U2 Mini, which is approximately
nine months old, were beginning to fade. It seemed random because they were
better on some occasions and less so on others. I wanted to know if others
were having an issue with their units, and I found comments very helpful.
I am happy to report that my machine is now back with me, having been away
for a month. The Braille display has been replaced on my U2 Mini, and is
now functioning perfectly again.
I do have concerns about the quality of Braille Cells Hims appear to be
using, and the stance they seem to adopt regarding any replacement under
warranty. Nevertheless, everything has been resolved to my satisfaction, so
thanks indeed to everyone who contacted me with their views and kind words
of support.
Kind Regards,
Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx
jackieannbrown62@xxxxxxxxx
jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: www.thebrownsplace.info Read my EyeWrite blog:
www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate
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