It sounds like there's a quality issue that Hims need to address
as a matter of urgency. Certainly this would put me off buying
their braille displays etc., Pity because in other most respects
they far outshine the competition for variability of choice
within their note-takers.
Kind regards,
Paul
Twitter: @paulleake1
paul.leake@xxxxxxxxxxxx
----- Original Message -----
From: "Jackie Brown" <jackieannbrown62@xxxxxxxxx
To: <access-uk@xxxxxxxxxxxxx>, "'BCAB Discussion List'"
<bcab@xxxxxxxxxxxxxxxxx
Date sent: Mon, 1 Jun 2015 09:36:15 +0100
Subject: [access-uk] Braille display query on Hims products
I would like to take the opportunity to thank all those who
contacted me off
list recently regarding the quality of Braille cells on their
Hims products.
I had become aware that several dots on my U2 Mini, which is
approximately
nine months old, were beginning to fade. It seemed random
because they were
better on some occasions and less so on others. I wanted to know
if others
were having an issue with their units, and I found comments very
helpful.
I am happy to report that my machine is now back with me, having
been away
for a month. The Braille display has been replaced on my U2
Mini, and is
now functioning perfectly again.
I do have concerns about the quality of Braille Cells Hims appear
to be
using, and the stance they seem to adopt regarding any
replacement under
warranty. Nevertheless, everything has been resolved to my
satisfaction, so
thanks indeed to everyone who contacted me with their views and
kind words
of support.
Kind Regards,
Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx
jackieannbrown62@xxxxxxxxx
jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: www.thebrownsplace.info
Read my EyeWrite blog: www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate
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