Hi Ari Have you used the Restore Settings option in the Advanced Options menu? As I haven't experienced this problem, I'm having to guess here, and wondering if the Restore Settings is simply that, restoration of settings you have chosen on the BookSense rather than actually putting it back to factory default. I'm in the office on Monday, and will see what I can find out for you. Kind Regards, J Jackie Cairns jackie.cairnsplace@xxxxxxxxxxxxxx -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ari Sent: 01 January 2010 18:00 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: BookSense Problem Hey Jackie From where can I get the original firmware? I only got 3 audio cds and a cd with text manuals. When I find one I'll also try another card. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq