Hi Ari Unless it's changed, and I doubt it very much, TNAUK change their file extensions. The files are txt, but they save them as doc, and this is one reason why I can't be doing with their electronic publications. That is probably why you can't open them, because they are text files with Word extensions. Kind Regards, J Jackie Cairns jackie.cairnsplace@xxxxxxxxxxxxxx -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ari Sent: 02 January 2010 08:41 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: BookSense Problem Oh one other thing which I can't understand, the document reader of the BS can't open tnauk .doc files, is this normal? It can read other .doc files perfectly. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq