The sender. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Barry Hill Sent: 31 March 2015 16:14 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Blank Messages Thanks, George. Is this for the sender or the recipients? Cheers Barry From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of George Bell Sent: Tuesday, March 31, 2015 3:03 PM To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> Subject: [access-uk] Blank Messages I'm starting a fresh e-mail here in the hope this will NOT be blank. After doing some research, I came across the following on Microsoft's web site at: https://support.microsoft.com/en-us/kb/2854787?wa=wsignin1.0 This problem may occur because of an incompatibility between the Avgoutlook.Addin add-in and Outlook. Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration<https://support.microsoft.com/kb/322756> (https://support.microsoft.com/kb/322756/ ) in case problems occur. To resolve this problem, follow these steps to disable the Avgoutlook.Addin add-in. If the problem is , we recommend that you contact the vendor of the add-in to ask about an updated version of the add-in. 1. Exit Microsoft Outlook if it is running. 2. Start Registry Editor. In Windows 8 Press the Windows logo key+R, type regedit in the Open box, and then press Enter. In Windows 7 or Windows Vista Click Start, type regedit in the Start Search box, and then press Enter. 3. Locate and then select the following registry subkey, depending on the type of Office and Windows installations that you have. * 32-bit Office plus 32-bit Windows HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\avgoutlook.Addin * 64-bit Office plus 64-bit Windows HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\avgoutlook.Addin * 32-bit Office plus 64-bit Windows HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\avgoutlook.Addin 4. Right-click the LoadBehavior value, and then click Modify. 5. Change the Value Data value to 0, and then click OK. 6. Start Microsoft Outlook. ________________________________ [http://static.avast.com/emails/avast-mail-stamp.png]<http://www.avast.com/> This email has been checked for viruses by Avast antivirus software. www.avast.com<http://www.avast.com/>