Hi Barry, Just to let you know we found the problem re the keystrokes not working My laptop is a toshiba what they had done is install there own shortcut keys on the function keys, so I uninstalled there shortcut keystrokes and now Jaws ones are working fine. just thought I would let you know as you tried to help me out before. many thanks Andy Shipp home phone 01733 320933 Mobile 07927373036 ham calsign M0CEG skype andyshipp55