[access-uk] Re: Barclays got it right! Re internet banking security

  • From: Léonie Watson <tink@xxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 25 May 2007 19:59:14 +0100

    I'd definitely recommend dropping Barclays a line. As much as it's
important to highlight the obstacles, it's also important to encourage the
solutions. I'm with you on the rant though. *Smile.


From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Amro Bilal
Sent: 25 May 2007 16:47
To: Access-UK
Subject: [access-uk] Barclays got it right! Re internet banking security

Hello people,
To all who are interested. Following the recent discussion about upcoming
online banking security measures, I phoned my bank Barclays inquiring and
they said.
In November, they are introducing a new device called (Pin Sentry) for
customers to use at home with internet banking. Pin Sentry is akin to Chip
and Pin devices that are used in shops. You slot in your card, key in your
pin code and then the Pin Sentry displays a code that you type into your
computer. For low vision or blind customers, Barclays said that they are
providing Pin Sentry devices with high contrast and high resolution
displays, as well as speech output that is provided through a built in
speaker! The device will have a headphone socket for total privacy too.
Reasonable adjustment, wouldn't you say? So, I think that Barclays alike
some other banks that's been talked about has got this one right! And if
anyone is interested, I didn't ask about Brail output I'm afraid.
I think I'll send them an email of encouragement. It's good to let companies
know that they're doing the right thing when they do.
Now what I'm about to say is just a rant :)
What I can't understand about implementing accessibility measures is this.
I'd like to have a self driven car that saves me the hassle of using busses,
taxis and bumping into people now and then when travelling on foot. I'd like
music to be low in nightclubs so I don't lose orientation. But this is
either technologically challenging, or just an unreasonable demand. But, in
this day and age, is it really technologically challenging and very costly
to make almost every device and appliance in the market accessible through
added on speech output? a speaker and couple of pre-recorded messages or a
basic TTS engine all what it takes. That's the same technology that is used
in a £5 talking clock for heavens sake. Is it really unreasonable in this
day and age to demand that all newly printed material to be available in
electronic format? I'm not asking for audio format, some e-format that one
can read using their own computer and screen reader. All printed materiel is
produced electronically on a computer in the first place these days aren't
Sorry folks, but boy I wanted to take that off my chest :)
All the best,

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