Hi Carol >Before you jump down throats, how about writing Barclays addressing the > question politely and see what there response says." I would if I banked with them, I don't! If my own bank had a policy I felt was unreasonable then I would, and have in the past, taken issue up. For example, my bank can't open the glass security screen at a counter. This can cause a problem for some people like myself. So the reasonable adjustment I agreed to was an office can be made available when I go to the branch and so communication is far easer. Obviously this sort of arrangement is made on a case by case basis. As for jumping down throats I did feel that I was at the end of attacks, but to be honest I am used to it! Very often one gets bullied because one is *different* but that's a discussion for another list. <>smile> Regards, Derek e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq