[access-uk] Re: Barclays got it right! Re internet banking security

  • From: "Amro Bilal" <amro_bilal@xxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sat, 26 May 2007 14:36:15 +0100

Thanks Ray and to all who replied.

Ray, yes, that's the kind of ideas I dream of. And again I see these ideas very 
feasible with the level of technology we have, and with the relatively low cost 
of implementing them now a days. I certainly agree with you that we're unlikely 
see any of this without some intervention from the state. The question remains 
though, where to start from?

  ----- Original Message ----- 
  From: Ray's Home 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Friday, May 25, 2007 8:10 PM
  Subject: [access-uk] Re: Barclays got it right! Re internet banking security

  Really good news  Amro, and certainly drop them an email.  .  Now lloyds TSB, 
where are you in the game?

  Related to your 'rant' although many here would unreservedly agree with you, 
I've often wondered if some sort of generic interface standard could be built 
in to some equipment to enable data transfer for speech and/or Braille output.  
  I have in mind at the very least a socket of a standardised sort, carrying 
data to a standard that would be recognized by adaptive devices.  Maybe a card 
socket could be implemented but trouble is these dam things are still changing 
so much.

  I suppose there must be many reasons why this isn't done, and if feasible, it 
would need major trading areas, such as the EU to mandate it I think.

  Now, all you sceptics, come on and tell me why else it cannot be done!


  From Ray 
  I can be contacted off-list at: 

    -----Original Message-----
    From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf Of 
Léonie Watson
    Sent: 25 May 2007 7:59PM
    To: access-uk@xxxxxxxxxxxxx
    Subject: [access-uk] Re: Barclays got it right! Re internet banking security


        I'd definitely recommend dropping Barclays a line. As much as it's 
important to highlight the obstacles, it's also important to encourage the 
solutions. I'm with you on the rant though. *Smile.


    From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Amro Bilal
    Sent: 25 May 2007 16:47
    To: Access-UK
    Subject: [access-uk] Barclays got it right! Re internet banking security

    Hello people,

    To all who are interested. Following the recent discussion about upcoming 
online banking security measures, I phoned my bank Barclays inquiring and they 

    In November, they are introducing a new device called (Pin Sentry) for 
customers to use at home with internet banking. Pin Sentry is akin to Chip and 
Pin devices that are used in shops. You slot in your card, key in your pin code 
and then the Pin Sentry displays a code that you type into your computer. For 
low vision or blind customers, Barclays said that they are providing Pin Sentry 
devices with high contrast and high resolution displays, as well as speech 
output that is provided through a built in speaker! The device will have a 
headphone socket for total privacy too. Reasonable adjustment, wouldn't you 
say? So, I think that Barclays alike some other banks that's been talked about 
has got this one right! And if anyone is interested, I didn't ask about Brail 
output I'm afraid.

    I think I'll send them an email of encouragement. It's good to let 
companies know that they're doing the right thing when they do.

    Now what I'm about to say is just a rant :)

    What I can't understand about implementing accessibility measures is this. 
I'd like to have a self driven car that saves me the hassle of using busses, 
taxis and bumping into people now and then when travelling on foot. I'd like 
music to be low in nightclubs so I don't lose orientation. But this is either 
technologically challenging, or just an unreasonable demand. But, in this day 
and age, is it really technologically challenging and very costly to make 
almost every device and appliance in the market accessible through added on 
speech output? a speaker and couple of pre-recorded messages or a basic TTS 
engine all what it takes. That's the same technology that is used in a £5 
talking clock for heavens sake. Is it really unreasonable in this day and age 
to demand that all newly printed material to be available in electronic format? 
I'm not asking for audio format, some e-format that one can read using their 
own computer and screen reader. All printed materiel is produced electronically 
on a computer in the first place these days aren't they?

    Sorry folks, but boy I wanted to take that off my chest :)

    All the best,

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