[access-uk] Barclays got it right! Re internet banking security

  • From: "Amro Bilal" <amro_bilal@xxxxxxx>
  • To: "Access-UK" <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 25 May 2007 16:46:39 +0100

Hello people,

To all who are interested. Following the recent discussion about upcoming 
online banking security measures, I phoned my bank Barclays inquiring and they 

In November, they are introducing a new device called (Pin Sentry) for 
customers to use at home with internet banking. Pin Sentry is akin to Chip and 
Pin devices that are used in shops. You slot in your card, key in your pin code 
and then the Pin Sentry displays a code that you type into your computer. For 
low vision or blind customers, Barclays said that they are providing Pin Sentry 
devices with high contrast and high resolution displays, as well as speech 
output that is provided through a built in speaker! The device will have a 
headphone socket for total privacy too. Reasonable adjustment, wouldn't you 
say? So, I think that Barclays alike some other banks that's been talked about 
has got this one right! And if anyone is interested, I didn't ask about Brail 
output I'm afraid.

I think I'll send them an email of encouragement. It's good to let companies 
know that they're doing the right thing when they do.

Now what I'm about to say is just a rant :)

What I can't understand about implementing accessibility measures is this. I'd 
like to have a self driven car that saves me the hassle of using busses, taxis 
and bumping into people now and then when travelling on foot. I'd like music to 
be low in nightclubs so I don't lose orientation. But this is either 
technologically challenging, or just an unreasonable demand. But, in this day 
and age, is it really technologically challenging and very costly to make 
almost every device and appliance in the market accessible through added on 
speech output? a speaker and couple of pre-recorded messages or a basic TTS 
engine all what it takes. That's the same technology that is used in a £5 
talking clock for heavens sake. Is it really unreasonable in this day and age 
to demand that all newly printed material to be available in electronic format? 
I'm not asking for audio format, some e-format that one can read using their 
own computer and screen reader. All printed materiel is produced electronically 
on a computer in the first place these days aren't they?

Sorry folks, but boy I wanted to take that off my chest :)

All the best,

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