You mean you can't chedk your own post? ----- Original Message ----- From: Carol Pearson To: access-uk@xxxxxxxxxxxxx Sent: Monday, July 06, 2009 10:01 AM Subject: [access-uk] Re: Barclay's connect card PIN advice Well, my pin is supposed to arrive today at the latest so, once I have had my post checked (which may well be tomorrow) I could be back at the bank again ... -- Carol carol.pearson29@xxxxxxxxxxxxxx ---- Original Message ---- From: Marie Baisez To: access-uk@xxxxxxxxxxxxx Sent: Sunday, July 05, 2009 8:53 AM Subject: [access-uk] Re: Barclay's connect card PIN advice > Good idea! I managed to talk to someone as I said in a > previous message, they promised I would have the scratch > and read version within 5 working days and the Braille > version very soon after that. Will let you know what > happens. > Marie > ----- Original Message ----- > From: Carol Pearson > To: access-uk@xxxxxxxxxxxxx > Sent: Saturday, July 04, 2009 2:47 PM > Subject: [access-uk] Re: Barclay's connect card PIN advice > > > Marie, > > Perhaps you didn't see my original message ... but I was > certainly told it would take a month. > > I think, as you are over that month, you should certainly > speak to them some more. > > I still haven't got my urgent replacement and won't hold > my breath for the promised date of Tuesday next week ... > > Let me know when your situation is resolved. > > I am beginning to think that maybe "In Touch" should > carry a feature about accessibility of bank accounts etc > ... so may talk to them. > > -- > Carol > carol.pearson29@xxxxxxxxxxxxxx > > ---- Original Message ---- > From: Marie Baisez > To: access-uk@xxxxxxxxxxxxx > Sent: Thursday, July 02, 2009 10:09 PM > Subject: [access-uk] Re: Barclay's connect card PIN advice > > > Can anyone say if they managed to get their PIN number > > from Barclay's sent to them in Braille and if so, how > > long it took from the date of their request? and from > > experience, where should I go from here, the code is > > apparently now unreadable on the print version because > > the lady who tried to read it for me didn't understand > > the instructions correctly. > > How much longer do I wait for the PIN in Braille? where > > do I phone from here to ask for a new one to be sent if > > that's what I have to do, and, if I get a new one, and > > then, the Braille one turns up, how do I know which PIN > > is the right one? > > Thought Barclay's employed lots of V I Ps, hope someone > > can help. > > Thanks in advance. > > Marie > > ----- Original Message ----- > > From: Carol Pearson > > To: access-uk@xxxxxxxxxxxxx > > Sent: Thursday, July 02, 2009 10:15 PM > > Subject: [access-uk] Re: Barclay's connect card PIN > > advice > > > > > > Interesting, Richard. Well, you tried. > > > > I'm told I have to take my complaint all the way up to > > the top of Barclays before I can contact the ombudsman, > > whoever that is these days. ... I don't have the > > stamina to do that these days so it will have to stay > > dead in the water, I guess. > > > > -- > > Carol > > carol.pearson29@xxxxxxxxxxxxxx > > > > ---- Original Message ---- > > From: Richard Godfrey-McKay > > To: access-uk@xxxxxxxxxxxxx > > Sent: Thursday, July 02, 2009 9:01 PM > > Subject: [access-uk] Re: Barclay's connect card PIN > > advice > > > > > I took HBOS to the Financial Ombudsman service over > > > their failure to send pin in any accessible format. > > > Got £150 award, but the Ombudsman didn't have the > > > power to tell the bank how to run its service. So I > > > didn't really make much progress. At least Barclays > > > do something!! > > > > > > Richard Godfrey-McKay > > > > > > Tel: (01738) 445 880 > > > > > > Mobile: 07791-452593 > > > > > > > > > > > > > > > > > > From: access-uk@xxxxxxxxxxxxx > > > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol > > > Pearson > > > Sent: 02 July 2009 20:56 > > > To: access-uk@xxxxxxxxxxxxx > > > Subject: [access-uk] Re: Barclay's connect card PIN > > > advice > > > > > > > > > Hi Marie, > > > > > > Well, having had a real saga with Barclays over the > > > past two months plus, it seems that Barclays say it > > > takes a month to get this code brailled. I think > > > this is outrageous and, if I have enough stamina to > > > take this further (having wasted hours and hours over > > > my situation of being locked out and having had to go > > > to the bank to do many payments) I'll be saying > > > something; but the truth is I'm dead beat with it > > > all and think I don't want anything more than access > > > to my account right now! > > > > > > Incidentally, having waited so long and things going > > > wrong their end again, I have now been promised my > > > code in braille in five working days ... I'm not > > > daring to hold my breath, mind you! I asked if my > > > bank could receive my pin for me and that I could be > > > given the number this way, but I never got a "thumbs > > > up" on that one. > > > > > > I'm not sure of the best number for you to call from > > > France. The first couple of times my pin was ordered, > > > these orders were not put through. > > > > > > What do others think about the timeliness of braille > > > pins at Barclays? How does this compare with other > > > banks, by the way? > > > > > > -- > > > Carol > > > carol.pearson29@xxxxxxxxxxxxxx > > > > > > > > > > > > ---- Original Message ---- > > > From: Marie Baisez > > > To: access-uk@xxxxxxxxxxxxx > > > Sent: Thursday, July 02, 2009 1:00 PM > > > Subject: [access-uk] Barclay's connect card PIN advice > > > > > > > Hi all, when I got my new connect card last year, > > > > the person who read the PIN that was sent to me > > > > couldn't see very well, and found it difficult to > > > > read the numbers that are supposed to appear on the > > > > paper when scratched,when I was in the UK in May, I > > > > found out I'd been given an incorrect number. > > > > I asked for a new PIN at my branch of Barclay's and > > > > was assured I would receive the code in print and in > > > > Braille. This was 6 weeks ago now. The difficult to > > > > read print arrived without delay but the Braille > > > > version has not arrived to date. > > > > Asked a fully sighted person to scratch and read the > > > > print to-day, unfortunately she scratched the wrong > > > > part of the paper and made the code disappear. > > > > > > > > now my questions: 1 How long should I expect to have > > > > to wait for the Braille version of a PIN number? 2 > > > > Is there a number, not a premium or 0800 number I > > > > can call from France to help me sort this out? 3 > > > > How do you all manage with these scratch and read > > > > things when you can't see printed material? Any tips > > > > welcomed. > > > > > > > > Marie > > > > > > > > > __________ NOD32 4205 (20090701) Information > > > __________ > > > > > > This message was checked by NOD32 antivirus system. > > > http://www.eset.com > > > > > > __________ Information from ESET NOD32 Antivirus, > > version of virus signature database 4210 (20090702) > > __________ > > > > The message was checked by ESET NOD32 Antivirus. > > > > http://www.eset.com > > > __________ Information from ESET NOD32 Antivirus, version > of virus signature database 4217 (20090704) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com