[access-uk] Re: Barclay's connect card PIN advice
- From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 6 Jul 2009 10:01:20 +0100
Well, my pin is supposed to arrive today at the latest so, once I have had my
post checked (which may well be tomorrow) I could be back at the bank again ...
--
Carol
carol.pearson29@xxxxxxxxxxxxxx
---- Original Message ----
From: Marie Baisez
To: access-uk@xxxxxxxxxxxxx
Sent: Sunday, July 05, 2009 8:53 AM
Subject: [access-uk] Re: Barclay's connect card PIN advice
> Good idea! I managed to talk to someone as I said in a
> previous message, they promised I would have the scratch
> and read version within 5 working days and the Braille
> version very soon after that. Will let you know what
> happens.
> Marie
> ----- Original Message -----
> From: Carol Pearson
> To: access-uk@xxxxxxxxxxxxx
> Sent: Saturday, July 04, 2009 2:47 PM
> Subject: [access-uk] Re: Barclay's connect card PIN advice
>
>
> Marie,
>
> Perhaps you didn't see my original message ... but I was
> certainly told it would take a month.
>
> I think, as you are over that month, you should certainly
> speak to them some more.
>
> I still haven't got my urgent replacement and won't hold
> my breath for the promised date of Tuesday next week ...
>
> Let me know when your situation is resolved.
>
> I am beginning to think that maybe "In Touch" should
> carry a feature about accessibility of bank accounts etc
> ... so may talk to them.
>
> --
> Carol
> carol.pearson29@xxxxxxxxxxxxxx
>
> ---- Original Message ----
> From: Marie Baisez
> To: access-uk@xxxxxxxxxxxxx
> Sent: Thursday, July 02, 2009 10:09 PM
> Subject: [access-uk] Re: Barclay's connect card PIN advice
>
> > Can anyone say if they managed to get their PIN number
> > from Barclay's sent to them in Braille and if so, how
> > long it took from the date of their request? and from
> > experience, where should I go from here, the code is
> > apparently now unreadable on the print version because
> > the lady who tried to read it for me didn't understand
> > the instructions correctly.
> > How much longer do I wait for the PIN in Braille? where
> > do I phone from here to ask for a new one to be sent if
> > that's what I have to do, and, if I get a new one, and
> > then, the Braille one turns up, how do I know which PIN
> > is the right one?
> > Thought Barclay's employed lots of V I Ps, hope someone
> > can help.
> > Thanks in advance.
> > Marie
> > ----- Original Message -----
> > From: Carol Pearson
> > To: access-uk@xxxxxxxxxxxxx
> > Sent: Thursday, July 02, 2009 10:15 PM
> > Subject: [access-uk] Re: Barclay's connect card PIN
> > advice
> >
> >
> > Interesting, Richard. Well, you tried.
> >
> > I'm told I have to take my complaint all the way up to
> > the top of Barclays before I can contact the ombudsman,
> > whoever that is these days. ... I don't have the
> > stamina to do that these days so it will have to stay
> > dead in the water, I guess.
> >
> > --
> > Carol
> > carol.pearson29@xxxxxxxxxxxxxx
> >
> > ---- Original Message ----
> > From: Richard Godfrey-McKay
> > To: access-uk@xxxxxxxxxxxxx
> > Sent: Thursday, July 02, 2009 9:01 PM
> > Subject: [access-uk] Re: Barclay's connect card PIN
> > advice
> >
> > > I took HBOS to the Financial Ombudsman service over
> > > their failure to send pin in any accessible format.
> > > Got £150 award, but the Ombudsman didn't have the
> > > power to tell the bank how to run its service. So I
> > > didn't really make much progress. At least Barclays
> > > do something!!
> > >
> > > Richard Godfrey-McKay
> > >
> > > Tel: (01738) 445 880
> > >
> > > Mobile: 07791-452593
> > >
> > >
> > >
> > >
> > >
> > > From: access-uk@xxxxxxxxxxxxx
> > > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol
> > > Pearson
> > > Sent: 02 July 2009 20:56
> > > To: access-uk@xxxxxxxxxxxxx
> > > Subject: [access-uk] Re: Barclay's connect card PIN
> > > advice
> > >
> > >
> > > Hi Marie,
> > >
> > > Well, having had a real saga with Barclays over the
> > > past two months plus, it seems that Barclays say it
> > > takes a month to get this code brailled. I think
> > > this is outrageous and, if I have enough stamina to
> > > take this further (having wasted hours and hours over
> > > my situation of being locked out and having had to go
> > > to the bank to do many payments) I'll be saying
> > > something; but the truth is I'm dead beat with it
> > > all and think I don't want anything more than access
> > > to my account right now!
> > >
> > > Incidentally, having waited so long and things going
> > > wrong their end again, I have now been promised my
> > > code in braille in five working days ... I'm not
> > > daring to hold my breath, mind you! I asked if my
> > > bank could receive my pin for me and that I could be
> > > given the number this way, but I never got a "thumbs
> > > up" on that one.
> > >
> > > I'm not sure of the best number for you to call from
> > > France. The first couple of times my pin was ordered,
> > > these orders were not put through.
> > >
> > > What do others think about the timeliness of braille
> > > pins at Barclays? How does this compare with other
> > > banks, by the way?
> > >
> > > --
> > > Carol
> > > carol.pearson29@xxxxxxxxxxxxxx
> > >
> > >
> > >
> > > ---- Original Message ----
> > > From: Marie Baisez
> > > To: access-uk@xxxxxxxxxxxxx
> > > Sent: Thursday, July 02, 2009 1:00 PM
> > > Subject: [access-uk] Barclay's connect card PIN advice
> > >
> > > > Hi all, when I got my new connect card last year,
> > > > the person who read the PIN that was sent to me
> > > > couldn't see very well, and found it difficult to
> > > > read the numbers that are supposed to appear on the
> > > > paper when scratched,when I was in the UK in May, I
> > > > found out I'd been given an incorrect number.
> > > > I asked for a new PIN at my branch of Barclay's and
> > > > was assured I would receive the code in print and in
> > > > Braille. This was 6 weeks ago now. The difficult to
> > > > read print arrived without delay but the Braille
> > > > version has not arrived to date.
> > > > Asked a fully sighted person to scratch and read the
> > > > print to-day, unfortunately she scratched the wrong
> > > > part of the paper and made the code disappear.
> > > >
> > > > now my questions: 1 How long should I expect to have
> > > > to wait for the Braille version of a PIN number? 2
> > > > Is there a number, not a premium or 0800 number I
> > > > can call from France to help me sort this out? 3
> > > > How do you all manage with these scratch and read
> > > > things when you can't see printed material? Any tips
> > > > welcomed.
> > > >
> > > > Marie
> > >
> > >
> > > __________ NOD32 4205 (20090701) Information
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>
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>
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