[access-uk] Re: BT or not to BT
- From: "Christopher Hallsworth" <chrishallsworth@xxxxxxxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Sun, 01 Jul 2007 12:57:05 +0100
Well all I know is that she has her internet connection through the
television. Whether that's cable I don't know but it sounds like it.
On Sun, 1 Jul 2007 12:06:53 +0100, "Andy Collins"
<andy@xxxxxxxxxxxxxxxxxxx> said:
> I take it you have to be on cable to go with Virgin [think there's a
> double
> entendre there :]]
>
> - Andy
> ----- Original Message -----
> From: <deonv@xxxxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Saturday, June 30, 2007 12:31 PM
> Subject: [access-uk] Re: BT or not to BT
>
>
> | We are with Virgin (used to be
> | Telewest/Blueyonder) and don't have the least
> | hesitation, yet, recommending them.
> |
> | On the few occasions I had a problem the person
> | on the technical desk was familiar with the
> | concept of screen readers, knowledgable, patient and resolved the
> problem.
> |
> | What's more there is no broadband limit, prices
> | are good, down-time is minimal and their talk
> | anywhere telephone packages are pretty good buys
> | if you call internationally and to mobiles a lot.
> |
> | Deon
> |
> | At 11:37 30/06/2007, you wrote:
> | >I would get my partner to comment on this one, but as her weekend will
> | >be hectic, I shall respond myself, by saying that from what she's told
> | >me Virgin Media are very good. This might impress you actually. She
> told
> | >me this morning over MSN that the signal quality of her wireless was
> | >excellent and that the speed was 54 MBPS, but boy was her internet
> | >connection fast as lightning! Her AVG updated in seconds, links on web
> | >pages loaded in no more than a second ... I think you'll be impressed
> | >with Virgin Media. Good luck and let us know how you get on with them.
> | >On Sat, 30 Jun 2007 08:49:35 +0100, "Dj Paddy"
> <mygroups@xxxxxxxxxxxxx>
> | >said:
> | > > Hi all,
> | > >
> | > > Looks like we're going to be leaving BT for Virgin Media.
> | > >
> | > > They can't get this broadband sorted.
> | > >
> | > > We've had 5, yes 5 engineers out at the house. Out of all but one
> new
> | > > what
> | > > she, was up to. They constantly wanted to measure signal, even
> though
> | > > yesterday morning a job was specifically booked to measure
> throughput.
> | > > The
> | > > engineer who was booked for the job told me,
> | > > " I wouldn't know anything about that"
> | > >
> | > > When I explained that wholesale and retail couldn't even ping me he
> said,
> | > > "I'll get my collegue to call round as my wee XP laptop wouldn't be
> | > > powerful
> | > > enough for that".
> | > >
> | > > What sortive clowns are these guys employing?
> | > >
> | > > There's been one gentleman in BT though that I have to take my hat
> off
> | > > to.
> | > > He's a young fella like myself and we've screamed at engineers
> together.
> | > >
> | > > We've had the phone line isolated and the modem/router directly
> wired
> to
> | > > it.
> | > >
> | > > We've had battery cleared off the line, then two weeks later a lady
> | > > engineer
> | > > came and actually did clear the battery her male collegue was meant
> to
> | > > have
> | > > cleardd.
> | > >
> | > > We've had a new card, supposably fitted in the D Slam, (Exchange).
> | > >
> | > > 4pm hits and we drop to 40k for all downloads inside the UK
> servers,
> 19K
> | > > or
> | > > below for outside.
> | > >
> | > > I've been running speed tests and I'm coming back with 1700k out of
> a
> | > > possible 8128k. We're in a good area, close to the exchange,
> (around
> | > > 1500metres), and we recieve the full 8128 signal.
> | > >
> | > > The place over there is a shambles. I'm frankly pissed off by the
> lack
> | > > of
> | > > knowledge their engineers have, this is compounded by them
> attempting
> to
> | > > hide behind jargon.
> | > >
> | > > My XP laptop isnt' powerful enough to try and see if I can ping
> you....
> | > >
> | > > He didn't have a clue what ping was!
> | > >
> | > > Fair enough, alot of people I'm mailing this to might not. This
> guy's
> a
> | > > field engineer for a broadband internet service provider!
> | > >
> | > > He also tryed to give me BS about signal to noise ratio, and like
> with
> | > > the
> | > > other gentleman I explained about Shannon's theary that's used to
> | > > formulate
> | > > this.
> | > >
> | > > Do these clowns talk this way to all home end users?
> | > >
> | > > Anyways, we're paying these jokers £52 a month for really crappy
> 8MB
> | > > service
> | > > plus all inclusive telephone calls to LAN lines in the UK.
> | > >
> | > > I'm going to subscribe to £39 a month 20MB cable broadband, plus
> the
> | > > phone
> | > > calls from Virgin Media.
> | > >
> | > > I've been told by a technician in BT, (naming no names), that he's
> on
> it
> | > > at
> | > > home and he really gets the speeds that are promised.
> | > >
> | > > This guy's good and I trust his judgement. Come on, anything has
> to
> be
> | > > better than this rubbish from BT!
> | > >
> | > > I'm tired of arguing, researching and learning about DSL service
> and
> how
> | > > it
> | > > works so I could force the engineers who did do work when they came
> out
> | > > to
> | > > do what they where and are being payed to do!
> | > >
> | > > We could go for another DSL provider but, yes there's a 50-50
> chance
> | > > it'll
> | > > be fine, even if it's using BT lines as they're testing fine.
> | > >
> | > > I really think some routing table at least had went wrong somewhere
> on
> | > > the
> | > > local network.
> | > >
> | > > I dont' want to be writing another email though like this in a
> months
> | > > time
> | > > because another one wont' listen. Let's isolate it completely and
> not
> | > > use
> | > > phone lines or broadband over them.
> | > >
> | > > On that, anyone got any decent Linksys cable router
> recommendations?
> | > >
> | > > I sold my WRT54G thinking this was going to be great with BT and am
> back
> | > > in
> | > > the market for a wireless router that works with cable modems. N
> | > > technology
> | > > is a must. I'm sure netgear and D Link are quite nice these days
> along
> | > > with
> | > > Belcon but I've always used Linksys and I like they're web utility.
> | > >
> | > > I'll have a look at Linksys site but anything to look for would be
> handy.
> | > >
> | > > Thanks for listening to my tails of woe.
> | > >
> | > > My last piece of advice, educate yourselves or find someone who is
> more
> | > > technically minded to take charge because what I've experienced is
> that
> | > > they
> | > > will hide behind anything they can including outsourced help desks.
> They
> | > > will blame everythign on you, I've had three routers and three
> computers
> | > > tested here.
> | > >
> | > > I've just decided 8MB isnt' worth this hassle when i can go to
> Virgin
> and
> | > > woe be tide the first manager in BT who trys to tell me that they
> dont'
> | > > promise 8MB again!
> | > >
> | > > I know they don't! But 40k and below is not an acceptible level of
> | > > service
> | > > on the low end of the scale!
> | > >
> | > > My suspection is that it's too costly to send field engineer's out
> and
> | > > delay
> | > > tactics may be being applyed in the gise of support.
> | > >
> | > >
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> | > >
> | >Christopher Hallsworth
> | >E-mail: chrishallsworth@xxxxxxxxxxxxxx
> | >Skype name chrishallsworth7266
> | >MSN: ch9675@xxxxxxxxxxx
> | >
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Christopher Hallsworth
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