[access-uk] Re: BT and Yahoo

  • From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sat, 18 Apr 2015 22:02:03 +0200

Hi

Isn't ofcom in charge of bt and companies like that?

Regards

Adrien


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Carol.Pearson29@xxxxxxxxxxxxxx
Sent: Friday, April 17, 2015 4:49 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: BT and Yahoo

Exactly. Ask them, "Have we been anywhere near the limit
before? Where
were we supposed to be when these calls were made? and
finally I'd tell them
you'll go somewhere else ...

Carol P

----- Original Message -----
From: "Jackie Brown" <jackieannbrown62@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, April 17, 2015 2:30 PM
Subject: [access-uk] Re: BT and Yahoo


Hi Derek

By evidence, they just send Emails stating we are over the
limit.
Interestingly, they gave us a couple of days where they
claim usage was
excessive. But I was out all that day, and Martin was in
the garden
planting and weeding!! Hmmm!

We are still going through the various stages of
investigation with BT,
but
unless we can prove we haven't been using the Internet
above the 40gb
limit,
they will expect us to pay. If push comes to shove, we
can pay the extra
and go unlimited, which is where I think all providers
should be by
today's
environment. But there is a principle at stake here, and
Martin and I are
no push-overs.

Kind Regards,

Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx
jackieannbrown62@xxxxxxxxx
jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: www.thebrownsplace.info
Read my EyeWrite blog:
www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
Derek Hornby
Sent: 17 April 2015 12:57
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: BT and Yahoo

Hi Jackie
have you asked them to show the evidence of going
over the
allowance.

Regards, Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
Jackie Brown
Sent: Friday, April 17, 2015 10:17 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: BT and Yahoo

Hi Derek

We are not having that particular issue, but have this
week received an
Email stating we have exceeded our 40gb limit. This is
impossible as
neither of us have used the Internet to that extent.
Martin is currently
having ongoing dialogue with BT about it because once
someone goes over
the
cap, they charge for data used. We could go unlimited
with them, of
course,
but why should we when we only use a rough estimate of
13gb a month?
Or we
could go elsewhere, but that is a real hassle to be
honest.

Has anyone else been told they are over their download
limit by BT when
they
know for sure this can't be the case?

Kind Regards,

Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx
jackieannbrown62@xxxxxxxxx
jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: www.thebrownsplace.info Read my
EyeWrite blog:
www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
Derek Hornby
Sent: 16 April 2015 22:51
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] BT and Yahoo

Has anything like the following ever happen to any of
you.


About every 2 montths I get locked out of my email
account.
I am forced to do a password reset.
here is a quote from BT about the issue.


"BT attention now turned to the activity that was
driving this lock
and
after various escalations into Yahoo it was their final
position that they
were unable to disclose the IP addresses that were
actually driving this
activity to which there were multiple locations. This is
part of their
business model and data protection act not to disclose
such information to
either BT or the owner of the email address. As there were
multiple IP
addresses noted as driving this then this would suggest
that the activity
is
not being driven by a single user and most likely a BOTNET
which I
described
as a network of infected computers which a social engineer
can task to
perform either a group dictionary attack to try and guess
your password or
by running spam sending software attempting to send
messages not just from
your email address but numerous in one go.
Unfortunately as we have identified it is a genuine
security that is
affecting you and it is being driven by a 3rd party in an
attempt to try
and
gain access into the account and/or send emails out as you
there is
nothing
more we can do."


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