As far as I am aware, BT no longer have a contract with yahoo. so
assuming your email is now with BT and no yahoo. I am puzzled as to why
you are a) getting recurrent lockout and b) BT are citing yahoo policy
as the issue preventing them from resolving the matter.
The situation you described is one reason I no longer use BT mail as BT
will use every trick in the book to avoid dealing with issues that rest
plainly in their court so to speak.
On 16/04/2015 22:51, Derek Hornby wrote:
Has anything like the following ever happen to any of you.
About every 2 montths I get locked out of my email account.
I am forced to do a password reset.
here is a quote from BT about the issue.
"BT attention now turned to the activity that was driving this lock
after various escalations into Yahoo it was their final position that
were unable to disclose the IP addresses that were actually driving
activity to which there were multiple locations. This is part of their
business model and data protection act not to disclose such
to either BT or the owner of the email address. As there were multiple
IP addresses noted as driving this then this would suggest that the
activity is not being driven by a single user and most likely a BOTNET
which I described as a network of infected computers which a social
engineer can task to perform either a group dictionary attack to try
and guess your password or by running spam sending software attempting
to send messages not just from your email address but numerous in one
Unfortunately as we have identified it is a genuine security
that is affecting you and it is being driven by a 3rd party in an
to try and gain access into the account and/or send emails out as you
there is nothing more we can do."
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