Seriously, Mike and everyone - I cannot fathom why you don't give
Plusnet a try - usually cheaper, if not it's only a matter of a pound
or two. It's a BT sister company so same infrastructure. FAR better
customer service - they are based in Yorkshire: "Steve" really will be
"Steve".
Yes, sometimes the support phone lines are a bit of a queue at the
wrong time of day, but I'll bet that you'll spend less time on the
call overall with a 20 minute wait followed by 3 minutes of someone
who knows what they are talking about, than a 5 minute wait followed
by 40 minutes of a moronic robot repeating:
"At this times I would be pleased to be verifying these informations
for you. Please be holding for some times while I verify these
informations for you at this time" and so on.
And their support forums are excellent - full of technically minded
people.
Trust me - for your own sanity, go for Plusnet! Or at least switch
your email from BT to Gmail in the meantime...
On 17 August 2014 15:25, Mike Ray <mike@xxxxxxxxxxxxxxx> wrote:
Clive and all,
BT are really p***ing me off right now...
Firstly all this spam filtering nonsense, then the fact that I keep
getting emails telling me I don't appear to be using my 'free' 50GB
cloud storage...which I am not using because the bloody BT cloud app is
written in Qt and as such is not accessible.
And don't get me started on Indian call centres, where I am forced to
try to believe the bloke I am speaking to is called 'Steve' or 'Kevin'
when clearly it isn't. Which is insulting to both me and 'Steve'. And
because English is his second language he can only follow a flow chart
which has answers to questions asked by 90% of the muppets who phone
them, but not the questions asked by the 10% who, like me, have a
technical question, or more often a complaint.
I am seriously thinking of ditching BT and moving to somebody else if I
can keep the same email address.
BT just don't listen to their customers.
Mike
On 17/08/2014 15:19, Clive Jacobs wrote:
Hi, I seem to be getting this lists posts with BT to date. What is
irritating is that on our BTInternet address which we do not use and
have never used we have recently received an increasing number of spam
on the BT address. As we have never used it the only conclusion has to
be that it seems BT are the culprits and are guilty of spamming us and
I
suspect many others. We may bee soon seeking for alternative options
to
BT.
CJ.
On 17/08/2014 14:05, Shaun O'Connor wrote:
I recommend anyone who is subscribed via a bt account to unsubscribe
and then use an alternative account, there is NO reason BT should be
classifying this group as spam. and they would likely not be very
forthcoming in explaining their reasoning either.(but that is another
story altogether)
On 17/08/2014 14:15, Mike Ray wrote:
Hello,
In the last three or four weeks I have suddenly been getting very
few
messages from access-uk.
I spoke to Mo and he suggested this might be BT's over-zealous
spam-filtering, which is incredibly hard to turn off because the
site
is
not very accessible and the setting is buried deep, a bit like the
Vogon's planning application to demolish the Earth.
So I have unsubscribed from access-uk on BT and rejoined from my
raspberryvi account.
I am instantly getting stuff from the list again.
So if you're suddenly getting very little stuff from the list and
you're
a BT customer, it's their fault. Oh...of course...you probably
won't
get this message.
Mike
--
*_PRIVACY IS A BASIC RIGHT - NOT A CONCESSION _*
--
Michael A. Ray
Analyst/Programmer
Witley, Surrey, South-east UK
The box said: 'install Windows XP, 7 or better'. So I installed Linux
Interested in accessibility on the Raspberry Pi?
Visit: http://www.raspberryvi.org/
From where you can join our mailing list for visually-impaired Pi
hackers
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