[access-uk] Re: BT Spam filtering nonsense
- From: Jonathan H <digitaltoast@xxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Sun, 17 Aug 2014 15:52:14 +0100
Seriously, Mike and everyone - I cannot fathom why you don't give
Plusnet a try - usually cheaper, if not it's only a matter of a pound
or two. It's a BT sister company so same infrastructure. FAR better
customer service - they are based in Yorkshire: "Steve" really will be
"Steve".
Yes, sometimes the support phone lines are a bit of a queue at the
wrong time of day, but I'll bet that you'll spend less time on the
call overall with a 20 minute wait followed by 3 minutes of someone
who knows what they are talking about, than a 5 minute wait followed
by 40 minutes of a moronic robot repeating:
"At this times I would be pleased to be verifying these informations
for you. Please be holding for some times while I verify these
informations for you at this time" and so on.
And their support forums are excellent - full of technically minded people.
Trust me - for your own sanity, go for Plusnet! Or at least switch
your email from BT to Gmail in the meantime...
On 17 August 2014 15:25, Mike Ray <mike@xxxxxxxxxxxxxxx> wrote:
> Clive and all,
>
> BT are really p***ing me off right now...
>
> Firstly all this spam filtering nonsense, then the fact that I keep
> getting emails telling me I don't appear to be using my 'free' 50GB
> cloud storage...which I am not using because the bloody BT cloud app is
> written in Qt and as such is not accessible.
>
> And don't get me started on Indian call centres, where I am forced to
> try to believe the bloke I am speaking to is called 'Steve' or 'Kevin'
> when clearly it isn't. Which is insulting to both me and 'Steve'. And
> because English is his second language he can only follow a flow chart
> which has answers to questions asked by 90% of the muppets who phone
> them, but not the questions asked by the 10% who, like me, have a
> technical question, or more often a complaint.
>
> I am seriously thinking of ditching BT and moving to somebody else if I
> can keep the same email address.
>
> BT just don't listen to their customers.
>
> Mike
>
>
> On 17/08/2014 15:19, Clive Jacobs wrote:
>> Hi, I seem to be getting this lists posts with BT to date. What is
>> irritating is that on our BTInternet address which we do not use and
>> have never used we have recently received an increasing number of spam
>> on the BT address. As we have never used it the only conclusion has to
>> be that it seems BT are the culprits and are guilty of spamming us and I
>> suspect many others. We may bee soon seeking for alternative options to BT.
>>
>> CJ.
>> On 17/08/2014 14:05, Shaun O'Connor wrote:
>>> I recommend anyone who is subscribed via a bt account to unsubscribe
>>> and then use an alternative account, there is NO reason BT should be
>>> classifying this group as spam. and they would likely not be very
>>> forthcoming in explaining their reasoning either.(but that is another
>>> story altogether)
>>> On 17/08/2014 14:15, Mike Ray wrote:
>>>> Hello,
>>>>
>>>> In the last three or four weeks I have suddenly been getting very few
>>>> messages from access-uk.
>>>>
>>>> I spoke to Mo and he suggested this might be BT's over-zealous
>>>> spam-filtering, which is incredibly hard to turn off because the site is
>>>> not very accessible and the setting is buried deep, a bit like the
>>>> Vogon's planning application to demolish the Earth.
>>>>
>>>> So I have unsubscribed from access-uk on BT and rejoined from my
>>>> raspberryvi account.
>>>>
>>>> I am instantly getting stuff from the list again.
>>>>
>>>> So if you're suddenly getting very little stuff from the list and you're
>>>> a BT customer, it's their fault. Oh...of course...you probably won't
>>>> get this message.
>>>>
>>>> Mike
>>>>
>>>
>>> --
>>> *_PRIVACY IS A BASIC RIGHT - NOT A CONCESSION _*
>>
>>
>
>
> --
> Michael A. Ray
> Analyst/Programmer
> Witley, Surrey, South-east UK
>
> The box said: 'install Windows XP, 7 or better'. So I installed Linux
>
> Interested in accessibility on the Raspberry Pi?
> Visit: http://www.raspberryvi.org/
>
> From where you can join our mailing list for visually-impaired Pi hackers
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