If they are at a hotel on holiday save time not changing settings. Why not just use the secure web site; https://bt.yahoo.com Stuart On Sun, Jun 26, 2011 at 12:10 PM, George Bell <george@xxxxxxxxxxxxxxxxxxx>wrote: > Hi Ed,**** > > ** ** > > He’s using the hotel’s wireless facility. He can browse the internet and > talk on Skype, just not able to send mail, but odd that he can receive mail. > **** > > ** ** > > George.**** > > ** ** > > *From:* access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] *On > Behalf Of *Edward Green > *Sent:* 26 June 2011 20:00 > > *To:* access-uk@xxxxxxxxxxxxx > *Subject:* [access-uk] Re: BT Internet Mail from the Canaries**** > > ** ** > > Hi George,**** > > ** ** > > This may be a silly question, but is the ISP your friend is using in the > Canaries BT Internet or is BT just the mail provider? If the ISP is > different, your friend should try using their SMTP settings. The mail will > still come from the BT address.**** > > ** ** > > Ed**** > > ** ** > > *From:* access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] *On > Behalf Of *George Bell > *Sent:* 26 June 2011 19:23 > *To:* access-uk@xxxxxxxxxxxxx > *Subject:* [access-uk] BT Internet Mail from the Canaries**** > > ** ** > > With dozens of btinternet users here, I’m hoping one of you might be able > to advise here.**** > > ** ** > > An associate in the Canaries can receive e-mail, but is unable to send.*** > * > > ** ** > > Both POP3 and SMTP servers, which work here OK in the UK, are set to “ > mail.btinternet.com”.**** > > ** ** > > Any suggestions as to where to begin looking?**** > > ** ** > > George.**** >