Saqib, the reason BT appear better at solving internet issues is because they are a DSL company and all their internet goes through their phone exchanges. VM have been very easy to talk to, and have sorted out my issues every time I've called them. Its not really their falt if you're area doesn't have coverage, but they should have told you that before you signed up with them. -----Original Message----- From: Saqib <saqib500@xxxxxxxxxxxxxx> To: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> Date: Friday, January 23, 2009 11:23:25 AM Subject: [access-uk] Re: BT Broadband Versus Virgin Media? Hi Mandy. From my experience in using VM, I think they are poor at resolving customers problems such as loss of internet service. I had 3 modems sent out to me with in 6 months. Finally they through their hands up and confessed that the service in my area was poor and was under investigation. I wouldn't go near them as they are an unreliable company. I have had problems with BT and will say that they are very helpful and knowledgeable in resolving issues regarding the loss of internet service. It's free to call them and the remote sessions usually solve the issues. They don't even let you give up on a problem and they are fully committed to resolving your problem. VM just read from text manuals and just repeat the same old crap over and over again until the point of you being outraged and well stressed wondering what the hell I was thinking about when I decided to join this useless company. ----- Original Message ----- From: Mandy To: access-uk Sent: Thursday, January 22, 2009 11:11 PM Subject: [access-uk] BT Broadband Versus Virgin Media? We've been with Blueyonder ever since we started using the PC and are paying for the fastest broadband speeds does anybody have experience of comparing the two? Also anybody using the new BT box for TV where you just pay for the extra channels you want to watch? Sorry I'm not very explicit. Mandy. __________ NOD32 3786 (20090121) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com -- Check out my radio and TeamTalk server! http://www.jls-radio.com -- James Scholes E-mail: james@xxxxxxxxxxxxxxxx MSN/Windows Live Messenger: jamesscholes@xxxxxxx AIM: JamesScholes000 Skype: james.scholes Website: http://www.jamesscholes.com Blog: http://www.jamesscholes.com/blog Twitter: http://www.twitter.com/jamesscholes Find me on Facebook! Username: jamesscholes Link to Facebook profile: http://www.facebook.com/profile.php?id=1375965156&hiq=jamesscholes Last.FM Profile: http://www.last.fm/user/jamesscholes000 -- Message sent at 04:44:58 PM GMT on Friday, January 23, 2009 ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq