[access-uk] Re: BT Broadband Desktop Help software. and screen readers
- From: "John Farley" <john_farley@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 8 Sep 2006 19:12:48 +0100
Yes, BT are still continuing their lack of interest in accessibility issues.
The new BT Total Digital includes BT Broadband Talk. This appears to be a
virtual phone on the screen which you need to mouse around and click the
buttons, I think as I don't know as it is an image and takes no account at
all for users with screen readers. It is totally inaccessible, not just
difficult.
I did write to BT and did get some response, including a very long phone
call where I tried to explain what was wrong. I was assured they would get
back to me.
Yes, you know what happened. Nothing.
The conversation with the gentleman concerned who claimed to be a manager on
the broadband product was quite interesting from another point of view. I
have stayed on the old Option 4 account for various reasons, which I will
not go into here. He was not even aware that this could be done and he was
equally not aware that one of the reasons for doing this was that this
Option has a 50GB download quota per month.
The general customer liaison from BT is a shambles.
Do not install their software, it is equally bad.
Before someone asks why am I still with them as my ISP there are 3 main
reasons.
I believe, maybe wrongly, that as BT own the infrastructure, then any issues
will be dealt with more quickly than if my ISP were another customer.
I have used my existing e-mail id for many years and do not want to change
it. I am aware that I could continue to use it from BT from another ISP for
a fee.
Inertia, I don't want to go through the effort of all the work that would
be involved in changing to a new ISP.
Regards, John
Contact on : (Home)
john_farley@xxxxxxxxxxxxxx
or : (work)
john.farley@xxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Dj Paddy
Sent: 08 September 2006 16:56
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: BT Broadband Desktop Help software. and screen
readers
I'll third or is it fourth the comments?
That stuff is not, not, not, necessary.
The diognostics can still be performed on your connection/modem if problems
arise without it installed.
Barry
Ðà
----- Original Message -----
From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, September 08, 2006 4:36 PM
Subject: [access-uk] Re: BT Broadband Desktop Help software. and screen
readers
>I second that. These third party internet/email add-ons are just a
>nuisance to many VI users. I cannot begin to recount the trouble a
>friend of mine has with the BT interface, and he's not the sort of guy
>who can navigate around outside of known routines and use JFW flexibly
>enough to right things when they go wrong, which they seem to quite
>often.
>
> From Ray
> I can be contacted off-list at:
> mailto:ray-48@xxxxxxxx
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On
> Behalf Of Malcolm Parfitt
> Sent: 08 September 2006 3:33PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: BT Broadband Desktop Help software. and
> screen readers
>
>
> Leave it well alone!!
>
> I have never experienced any benefit from using it. On the whole
> their software is quite inaccessible.
>
> Not sure how this can be the case when we're supposed to have a DDA
> in this country but there it is.
> ----- Original Message -----
> From: "Alexander Shannon" <alexacts2v4@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Friday, September 08, 2006 2:36 PM
> Subject: [access-uk] BT Broadband Desktop Help software. and screen
> readers
>
>
> > Hi all,
> >
> > When I had my broadband set up I did not allow any extra software
> to be > installed on either my own computer running the jaws screen
> reader or my > wife's computer running Hal.
> >
> > Now I have just been on some BTYahoo pages and been informed that
> "We've > detected your PC is not installed with BT Broadband Desktop
> Help software.
> > To optimise your service, we recommend you > install it now."
> >
> > Taking into account that my wife's account runs as a sub account
> off my > own, is it worth my installing the suggested software, or
> will it cause us > problems?
> >
> >
> >
> > Alexander Shannon
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