Hi Carol
Roger
There are more old drunkards than old doctors.
Hi Roger,
Are you saying that, whether or not you go on to these channels, you first have to set up to receive AD by going through the menus and that this setting up can be done with the older handset, even if the correct wording is not given?
If you're not saying that, could you please try to explain again as I'm not clear of your explanation to my question. Thanks.
-- Carol carol.pearson@xxxxxxxxxxxx
-----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of roger south Sent: Sunday, January 08, 2006 10:23 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Audio Description on NTL
Hi Carol
Can't remember the full details and Tony's off on holiday in Spain until the end of next week so can't check with him. But the menu for setting it all up goes through until it asks you to press a button to set it' That button is not on the hand set but there is one similar. The menu asks for a two word button but the hand set only has one of those words as a button so it was assumed the correct one. The new hand set has the two word button on it and then it worded just fine.
If you're calling NTL take a lot of long patience pills before hand as you'll need them. The term "Without any product knowledge" was devised for them.
Roger
There are more old drunkards than old doctors.
----- Original Message ----- From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, January 08, 2006 6:35 PM
Subject: [access-uk] Re: Audio Description on NTL
Roger,
Can you ascertain from your friend, please, whether he has to have this new handset because he needs an extra button which has to be pressed to receive the Audio Description. That's how I would understand it and am about to contact NTL, so as much information in advance would be most useful. Thanks.
-- Carol carol.pearson@xxxxxxxxxxxx
-----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of roger south Sent: Sunday, January 08, 2006 3:40 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Audio Description on NTL
Hi David et al
A friend has the NTL cable system and is currently receiving AD on BBC1 and BBC2 at least. He may be getting it on other BBC channels but
roadI'm not sure about that. Getting this information from NTL was unbelievably hard as almost all members of the help section had no knowledge at all of it. But being a bit of a persistent so and so he finally succeeded. A rockyhaslay ahead. He got sighted help to go through the menu system but it still didn't work. Finally he called out an engineer who said he didn't have the correct remote hand set. So he now has 2 for his control box as the new oneso many buttons on it he gets lost navigating it.
What he was not told was that the usual BBC channels he uses are in the very low numbers, mostly single figures but the AD channels are in
sure.the nine hundred series channel numbers. BBC1 is either 916 or 926 I believe. Whether it is regional I've no idea but the engineer led him to understand it was national. But with the usual misinformation from NTL who knows for
Roger
There are more old drunkards than old doctors.
----- Original Message ----- From: "David Russell" <david.russell8@xxxxxxxxxxxx> To: "Access-Uk@Freelists. Org" <access-uk@xxxxxxxxxxxxx> Sent: Saturday, January 07, 2006 2:41 PM Subject: [access-uk] Audio Description on NTL
Hi People,
I have heard rumours recently that NTL are shortly to start broadcasting audio description. Not sure whether this is on Sky channels or terrestrial channels, nor do I know whether it is in all regions or only in selected areas. I have phoned NTL but the person I
spoke to knew nothing about this.
If anyone has any info, I would love to know about it.
David
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