Hi Madleen.
I have now managed to use all of my four credits using the phone – thanks so
much for your help.
Mandy.
From: Madleen Mann
Sent: 30 October 2018 16:08
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Audible and Using Credits.
On the Iphone you'd go on the mobile audible site,
m.audible.co.uk
on there you sign in, search for the book, then press the "buy with one credit"
button that is just below "buy for xxx£ " button!
If you'd like us to go through it let me know!
When you are on the book results page I'd do a search for credit!
That would bring you to the requested field.
Hope this helps
Madleen Mann,
Technology For Life Co-Ordinator
RNIB Customer Service and Support
Direct Line: 0207 391 2308
Mobile: 07783172099
Helpline: 03031239999
Email: madleen.mann@xxxxxxxxxxx
105, Judd Street,
London WC1H 9NE
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Mandy
Clayton
Sent: 30 October 2018 16:00
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Audible and Using Credits.
I am using audible on the desktop and can’t even find anything about buying
books on the app on my iPhone.
Mandy.
From: Madleen Mann <mailto:Madleen.Mann@xxxxxxxxxxx>
Sent: 30 October 2018 15:39
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Audible and Using Credits.
Mandy, are you using Audible on the computer/desktop site or on the Smart phone?
You're normally given the option to buy it with the full prize of x £ or with
one credit?
Please feel free to ring if you have any questions.
Best regards,
Madleen Mann,
Technology For Life Co-Ordinator
RNIB Customer Service and Support
Direct Line: 0207 391 2308
Mobile: 07783172099
Helpline: 03031239999
Email: madleen.mann@xxxxxxxxxxx
105, Judd Street,
London WC1H 9NE
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Mandy
Clayton
Sent: 30 October 2018 15:25
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Audible and Using Credits.
Yesterday I purchased a book and then saw that I have three credits so realised
I had bought it full price.
I went to customer services and got them to call me back in five minutes,
brilliantly easy, so now I have a refund in place but I cannot see how to
purchase the book using my credit. I have added it to my basket or cart,
whichever they call it, but I cannot find the option to purchase using my
credit, it says unavailable but why is this if I have three available credits?
Mandy.
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