Hi Mandy,
Maybe the credits have run out and that’s why it is telling you unavailable. I
think the credits only last for so many days. I think that’s how it workss but
I guess I could be wrong on this.
I guess you could give them a call. They are quite helpful.
Sandra.
On 31 Oct 2018, at 17:02, Mandy Clayton <mandylovetennis@xxxxxxxxx> wrote:
I am still struggling to buy books using my credits: I see the book, see the
regular price but cannot check credit it says unavailable and yet I have four
credits it is so frustrating and is doing my head in.
Please help someone. I have managed to purchase books using my credits, I do
not know what is going wrong this time.
Mandy.
From: henry@xxxxxxxxxxxxxxxxxxxx <mailto:henry@xxxxxxxxxxxxxxxxxxxx>
Sent: 30 October 2018 16:53
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Audible and Using Credits.
Hi Mandy
When I purchase a book I find it easier to go on to the audible website
(www.audible.co.uk/access <http://www.audible.co.uk/access>) and purchase the
book. I don’t think you can buy a book via the Audible App, although, I
could be completely wrong.
Best wishes
Henry
From: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Mandy
Clayton
Sent: 30 October 2018 16:00
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Audible and Using Credits.
I am using audible on the desktop and can’t even find anything about buying
books on the app on my iPhone.
Mandy.
From: Madleen Mann <mailto:Madleen.Mann@xxxxxxxxxxx>
Sent: 30 October 2018 15:39
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Audible and Using Credits.
Mandy, are you using Audible on the computer/desktop site or on the Smart
phone?
You're normally given the option to buy it with the full prize of x £ or with
one credit?
Please feel free to ring if you have any questions.
Best regards,
Madleen Mann,
Technology For Life Co-Ordinator
RNIB Customer Service and Support
Direct Line: 0207 391 2308 <tel:0207%20391%202308>
Mobile: 07783172099 <tel:07783172099>
Helpline: 03031239999 <tel:03031239999>
Email: madleen.mann@xxxxxxxxxxx <mailto:madleen.mann@xxxxxxxxxxx>
105, Judd Street,
London WC1H 9NE
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Mandy
Clayton
Sent: 30 October 2018 15:25
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Audible and Using Credits.
Yesterday I purchased a book and then saw that I have three credits so
realised I had bought it full price.
I went to customer services and got them to call me back in five minutes,
brilliantly easy, so now I have a refund in place but I cannot see how to
purchase the book using my credit. I have added it to my basket or cart,
whichever they call it, but I cannot find the option to purchase using my
credit, it says unavailable but why is this if I have three available credits?
Mandy.
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