Hi Eleanor This is because you are not seeing the phone's internal memory on your computer, but rather the memory card itself. What you can do is simply go into the phone, to File Manager, Images, then Pictures, and copy the photographs onto your memory card. You can also do this using PC Suite if you have it installed on your PC. The photos are normally stored in the phone's folder called Pictures. Jackie Cairns Braille Support Adviser Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD Tel: 01604 798024 Web: www.sightandsound.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor Burke Sent: 22 November 2008 22:28 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Asking Again Hi I have photographs on my phone and they are saved to memory. I can see them on the phone but I've been through every folder with the phone connected to my computer and I cannot find them. In the shop the guy told me I must go through each folder until I find them but I can't find them. Might there be hidden folders? I asked him in the shop if he could make a folder and put them in it for me and he said he can't! I also made a folder on the phone which I called Eleanor but I can't find that either. All the folders I am looking I, I see by going to My Computer and from there to Removable Drive which is my phone. If I was using the PC Suite would I see more folders? Eleanor ________________________________ I am using the Free version of SPAMfighter <http://www.spamfighter.com/len> We are a community of 5.6 million users fighting spam. SPAMfighter has removed 770 of my spam emails to date. The Professional version does not have this message ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq