[access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' - Telegraph
- From: Jonathan <digitaltoast@xxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Sat, 17 Jul 2010 15:31:31 +0100
I'm going to post a link to a Youtube video about the iPhone. It's
currently one of Youtube's most watched videos, with 5 million views.
It had me nearly crying with laughter by the end. BUT before you
click, there's some swearing in it, so you've been warned if easily
offended.
The video is of two cute little cartoon woodland bears, one is meant
to be a phone salesman, the other an iphone fan girl who's come in to
buy a phone.
It's only 3 minutes long, so bear with it (no pun intended) if it
seems tedious at first.
http://www.youtube.com/watch?v=FL7yD-0pqZg
On 17 July 2010 14:50, Barbara Wilson <barkingbabs@xxxxxxxxxxxxxxx> wrote:
>
> Very true. They are doing no more or less than they are required to do under
> consumer rights legislation, yet they are billing it as some big gesture from
> them.
>
> And how did such a fault get through quality control in the first place?
>
> Glad now I never felt moved to jump on the iPhone train.
>
> Find me on Twitter http://www.twitter.com/barkingbabs
> Barbara Wilson
> M: 07917710779
> T: 02887784046
> E: barkingbabs@xxxxxxxxxxxxxxx
> IM: creativeeyes@xxxxxxxxxxxxx
> Skype: creativeeyes
>
> ----- Original Message -----
> From: Edward Green
> To: access-uk@xxxxxxxxxxxxx
> Sent: Saturday, July 17, 2010 2:18 PM
> Subject: [access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' -
> Telegraph
>
> Hi,
>
>
>
> What strikes me about this is that Apple are promising a free refund. Gosh,
> you can get a full refund on a materially faulty product, well I never.
>
>
>
> Ed
>
>
>
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> Barry Toner
> Sent: 17 July 2010 14:15
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' -
> Telegraph
>
>
>
> Wow,
>
>
>
> Steve is very good at PR and speaking out to the ignorant masses, I’ll give
> him that.
>
>
>
> This is not an Apple Vs Microsoft thing. This is Apple messed-up, they came
> out with egg on their face and as my granny would have said, “If that fella
> fell down in a pile of pooh, he’d come-up covered with gold”.
>
>
>
> If I’d have bought an I Phone 4 as I was planning to before the signal thing
> leaked I’d be sending it back. A free bumper case? For a on the top end a
> 600 quid phone? The less than 1% is so completely and obviously a PR move.
> Do you really think that only 1% of users who this problem? It’s a design
> flaw that effected all handsets. Allot of people don’t understand the
> problem, dont’ hold the phone in the way that makes the anteni connections,
> there’s so many factors. Ever see Fawlty Towers? That seen where Bazil asks
> everyone after we’ve heard them all bitching, how their food is? And they
> all say, “Oh it’s wonderful, thank you and thank you for asking”.
>
>
>
> This isn’t a Microsoft Vs Apple comparison thing at all.... Their business
> markets are similar but also quite different. to make this sortive statement
> in either companies favour. BTW. I couldnt’ care who comes out on-top MS
> or Apple. It just erks me to know end this mud slinging.
>
>
>
> I’ll be waiting until Sept 30 or a few months after before an I Phone goes
> back on my list of must haves. I believe newer hardware or some such is
> going to be released then to fix the signal problem, without having to slap
> on a case whither you want one or not.
>
>
>
> Barry.
>
>
>
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> Gordon Keen
> Sent: Saturday, July 17, 2010 10:11 AM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Apple's Steve Jobs admits 'we are not perfect' -
> Telegraph
>
>
>
>
>
> Shock! Horror!
>
> Remind me, did Microsoft ever make such a statement after any of their many
> cock ups?
>
>
>
> http://www.telegraph.co.uk/technology/apple/7895612/Apples-Steve-Jobs-admits-we-are-not-perfect.html
>
> Apple's Steve Jobs admits 'we are not perfect' - Telegraph
>
> Steve Jobs, Apple’s chief executive, admitted that the company was “not
> perfect” at a hastily convened press conference to address reported signal
> problems with its latest must-have gadget, the iPhone 4.
>
> He said that iPhone 4 users would be given a full refund if they were unhappy
> with the device, and that everyone who had bought the handset would be issued
> with a free case.
>
> Jobs said the problems had affected less than one per cent of iPhone users,
> but that Apple had been “working its butt off” to find a solution to the
> problem.
>
> “We're not perfect. We know that, you know that,” said Jobs. “And phones
> aren't perfect either. But we want to make all of our users happy. If you
> don’t know that about Apple, you don’t know Apple. We love making our users
> happy.”
>
> Apple has sold more than three million iPhone 4s since the device went on
> sale last month, but some iPhone 4 owners reported that their handset lost
> its signal when they held the device in their left hand, thereby covering one
> of the phone’s antennae.
>
> Jobs said that just 0.5 per cent of all iPhone 4 users – around 15,000 people
> – had contacted Apple to complain about antenna problems. He also said that
> fewer people had returned iPhone 4 handsets than returned the iPhone 3GS, the
> handset Apple launched in 2009.
>
> He also said that many phones, including BlackBerrys, suffered a loss of
> signal when held in a similar way.
>
> “We love our users, and if we screw up, we pick ourselves up and we try
> harder,” said Jobs. “When we succeed, they reward us by staying our users. We
> take this really personally, and have worked hard over the last 22 days
> trying to resolve this problem. I think we’ve gotten to the heart of the
> problem.”
>
> Industry experts welcomed the announcement.
>
> “I think most people will be happy with a free case,” said Carolina Milanesi,
> an analyst at Gartner. “What people have really taken exception to is the way
> these problems have been handled by Apple.
>
> “It seems the signal issues have been more widespread in the United States
> than in Europe, and that’s certainly where most of the complaints have been
> coming from.”
>
>
>
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