[access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' - Telegraph
- From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 17 Jul 2010 14:50:58 +0100
Apple's Steve Jobs admits 'we are not perfect' - TelegraphVery true. They are
doing no more or less than they are required to do under consumer rights
legislation, yet they are billing it as some big gesture from them.
And how did such a fault get through quality control in the first place?
Glad now I never felt moved to jump on the iPhone train.
Find me on Twitter http://www.twitter.com/barkingbabs
Barbara Wilson
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----- Original Message -----
From: Edward Green
To: access-uk@xxxxxxxxxxxxx
Sent: Saturday, July 17, 2010 2:18 PM
Subject: [access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' -
Telegraph
Hi,
What strikes me about this is that Apple are promising a free refund. Gosh,
you can get a full refund on a materially faulty product, well I never.
Ed
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Barry Toner
Sent: 17 July 2010 14:15
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' -
Telegraph
Wow,
Steve is very good at PR and speaking out to the ignorant masses, I’ll give
him that.
This is not an Apple Vs Microsoft thing. This is Apple messed-up, they came
out with egg on their face and as my granny would have said, “If that fella
fell down in a pile of pooh, he’d come-up covered with gold”.
If I’d have bought an I Phone 4 as I was planning to before the signal thing
leaked I’d be sending it back. A free bumper case? For a on the top end a 600
quid phone? The less than 1% is so completely and obviously a PR move. Do you
really think that only 1% of users who this problem? It’s a design flaw that
effected all handsets. Allot of people don’t understand the problem, dont’
hold the phone in the way that makes the anteni connections, there’s so many
factors. Ever see Fawlty Towers? That seen where Bazil asks everyone after
we’ve heard them all bitching, how their food is? And they all say, “Oh it’s
wonderful, thank you and thank you for asking”.
This isn’t a Microsoft Vs Apple comparison thing at all.... Their business
markets are similar but also quite different. to make this sortive statement in
either companies favour. BTW. I couldnt’ care who comes out on-top MS or
Apple. It just erks me to know end this mud slinging.
I’ll be waiting until Sept 30 or a few months after before an I Phone goes
back on my list of must haves. I believe newer hardware or some such is going
to be released then to fix the signal problem, without having to slap on a case
whither you want one or not.
Barry.
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Gordon Keen
Sent: Saturday, July 17, 2010 10:11 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Apple's Steve Jobs admits 'we are not perfect' -
Telegraph
Shock! Horror!
Remind me, did Microsoft ever make such a statement after any of their many
cock ups?
http://www.telegraph.co.uk/technology/apple/7895612/Apples-Steve-Jobs-admits-we-are-not-perfect.html
Apple's Steve Jobs admits 'we are not perfect' - Telegraph
Steve Jobs, Apple’s chief executive, admitted that the company was “not
perfect” at a hastily convened press conference to address reported signal
problems with its latest must-have gadget, the iPhone 4.
He said that iPhone 4 users would be given a full refund if they were unhappy
with the device, and that everyone who had bought the handset would be issued
with a free case.
Jobs said the problems had affected less than one per cent of iPhone users,
but that Apple had been “working its butt off” to find a solution to the
problem.
“We're not perfect. We know that, you know that,” said Jobs. “And phones
aren't perfect either. But we want to make all of our users happy. If you don’t
know that about Apple, you don’t know Apple. We love making our users happy.”
Apple has sold more than three million iPhone 4s since the device went on
sale last month, but some iPhone 4 owners reported that their handset lost its
signal when they held the device in their left hand, thereby covering one of
the phone’s antennae.
Jobs said that just 0.5 per cent of all iPhone 4 users – around 15,000 people
– had contacted Apple to complain about antenna problems. He also said that
fewer people had returned iPhone 4 handsets than returned the iPhone 3GS, the
handset Apple launched in 2009.
He also said that many phones, including BlackBerrys, suffered a loss of
signal when held in a similar way.
“We love our users, and if we screw up, we pick ourselves up and we try
harder,” said Jobs. “When we succeed, they reward us by staying our users. We
take this really personally, and have worked hard over the last 22 days trying
to resolve this problem. I think we’ve gotten to the heart of the problem.”
Industry experts welcomed the announcement.
“I think most people will be happy with a free case,” said Carolina Milanesi,
an analyst at Gartner. “What people have really taken exception to is the way
these problems have been handled by Apple.
“It seems the signal issues have been more widespread in the United States
than in Europe, and that’s certainly where most of the complaints have been
coming from.”
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