[access-uk] Re: Another True Call query
- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 22 Aug 2014 10:40:50 +0100
Hi Jim,
One solution to this is to have a day and night time profile. So during the
day, you let withheld numbers through then at night, you go over to whisper
or blocking modes. You can set when night time begins too. So for example,
you could have all calls accepted between 9 and 5, then go over to blocking
mode after that.
Another solution is simply explain to your doctor that all he has to do is
say his name and he will be connected.
So you don't have to block all withheld numbers, ever if you don't want to.
This thing is so configurable it's pretty amazing.
All the best
Steve
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From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jim Williams
Sent: 21 August 2014 21:47
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Another True Call query
Hi List,
I've read the messages on how calls from "friendly" numbers are allowed
through but what would happen in the following situation.
I phoned my GP at the surgery the other day to ask for a telephone
consultation. The duty doctor called me back this morning at about the
agreed time that the consultation was to take place. However, I checked my
phone to see if his number he rang back on was the surgery number. It
wasn't, it was a withheld number.
This surgery is a group practise so any one of about 6 doctors or 3 nurses
could have rung me back, all of whom would have withheld their numbers as I
believe is the rule in order to avoid others ringing in when they are
consulting patients.
My point is, I wouldn't be given these numbers to place on the True Call
list and I'm sure a busy doctor would not take kindly to having to identify
himself each time he rang a number to speak to his patient.
Apologies for this being a bit long winded but what is the answer.
Jim Williams
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