Hi Madleen.Well, as I explained in my message, its a replacement voicemail facility, the website will tell you more. Let us know how you get on.
All the best, Ibrahim.----- Original Message ----- From: "Mann, Madleen" <Madleen.Mann@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, February 28, 2011 1:13 PM Subject: [access-uk] Re: An O2 story with lessons to be learned
Hi, no I did not know about this? What exactly does it do then? I'll go off to have a look thanks, madleen Madleen Mann RNIB Customer Sales and Support/Technology 105, Judd Street London WC1H 9NE t: 0207 391 23 08 E: madleen.mann@xxxxxxxxxxxRNIB's Talking Books Service is a lifeline for thousands of blind and partially sighted people. At the moment fewer than 1 in 20 titles are available as talking books. Please donate today to help RNIB provide more. Call 0845 345 0054 or visit rnib.org.uk to help someone find their life again.-----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Ibrahim GucukogluSent: 28 February 2011 12:32 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: An O2 story with lessons to be learned Hi Madleen.Have you heard of a service called hullo mail? It replaces your traditional voicemail with a push based voicemail service, that is to say you install an app on your phone and whenever a voicemail comes in, you can listen to yourvoicemail from within the hullo mail app, even have your voicemails forwarded to you as email attachments for storage if you so wish. To find out more, visit www.hullomail.com. All the best, Ibrahim.----- Original Message ----- From: "Mann, Madleen" <Madleen.Mann@xxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, February 28, 2011 10:41 AM Subject: [access-uk] Re: An O2 story with lessons to be learnedJackie, Just to let you know that the method I think Ibrahim explained here the other day importing the contacts via outlook and then syncing it with itunes and your iphone works and it's working out quite nicely! It's automated services such as my voicemail asking me to press certain keys what makes me feel so helpless at the moment. But others than that I love it Take care, Madleen Mann RNIB Customer Sales and Support/Technology 105, Judd Street London WC1H 9NE t: 0207 391 23 08 E: madleen.mann@xxxxxxxxxxx RNIB's Talking Books Service is a lifeline for thousands of blind and partially sighted people. At the moment fewer than 1 in 20 titles areavailable as talking books. Please donate today to help RNIB provide more.Call 0845 345 0054 or visit rnib.org.uk to help someone find their life again. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Cairns Sent: 27 February 2011 13:06 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: An O2 story with lessons to be learned Hi Fran Getting there, but slowly. Got the apps I downloaded for my Touch transferred over to the iPhone, but it's when people text me that throws me off as I don't know their mobile numbers because of the contacts thing. I'll get there. I like the concept, and I've managed to set it up how I like the ring tone and text tone etc. One step at a time, Rome wasn't built in a day I guess!! Kind Regards, Jackie Cairns J&M Work-Ability jandm@xxxxxxxxxxxxxxxxxx www.work-ability.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Frances Holman Sent: 25 February 2011 16:43 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: An O2 story with lessons to be learnedHi Jacki sorry to hear about all your troubles. I find o2 really helpful,but this is just my local shop. How are you managing with the ipone. My only experience with the ipone was not great,although I know blind people seem to use it effortlessly. I am a braille reader and I think that should help. However, I did not find this so. All the best and get well soon. fran. ----- Original Message ----- From: "Kevin Cussick" <the.big.white.shepherd@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Thursday, February 24, 2011 11:54 AM Subject: [access-uk] Re: An O2 story with lessons to be learnedHi, I hope your back is better soon I have a back problem and it makes you a bit miserable some times. Anyway the I phone is just a touch with an i phone app on it really. It's a bit thicker and that's about it I have used both and don't really find it much different,I am sure someone will now come back and say I am wrong but I don't thinkyou will have any problem using this device your a switched on person Goodluck I and others will help if we can. On 24/02/2011 09:23, Jackie Cairns wrote:I hope the moderator will forgive a long post, though I will try to makeitas brief as possible given it is a complex story that requires the majorpoints only for this purpose. In December, I switched from Vodafone to O2 because I get a better signalwith O2 over here. I was reluctant to do so as I had been with Voda formany years, but I got a decent Simplicity tariff from O2, and that was fine.Unfortunately, however, when I went to replace a SIM card in my N82, theholder in which it sits came off in my hand, and I was unable to put it back, so therefore couldn't get the card to lie in its slot so it could connect. I took the phone to my nearest O2 dealer, explained what had happened, and specifically requested they did not touch the software on it, merely repaired the SIM card holder. They knew it was an unlocked and unbranded phone. Now this is a very important point. One week or so later, their Repair Centre rang to say that the phone couldbe fixed if I was willing to pay £28.81. I asked if the SIM card holderhad been fixed, and that everything else on the phone was as I had left it, that is, Talks etc. They said it was, so I paid the fee.When the phone came back a week later, I was shocked to discover an N86,locked and branded to O2, sitting in a flimsy box. I contacted the store and Repair Centre at this point. I was told that O2 do not accept unlocked and unbranded phones for repair, and that mine had either been lost, destroyed, or flashed, meaning my software had been wiped. A very long and drawn out period then ensued. The Store Manager, who had been initially very helpful, suddenly went on leave following a bereavement, and his Area Manager took over, a less helpful person. I refused to accept the N86 given it was locked, branded and refurbished, and didn't even come with a charger which is different to that on an N82 anyway. I sought legal advice, and that got things going in my favour. Yesterday, the Area Manager received the letter I had been advised to write and copyto various departments of O2, so they were willing to listen to reason. GlennTookey at S and S had given them costings for an N82 that he still has afew of, plus putting Talks onto a phone etc, but they weren't really interested. During a conversation I had with the Area Manager yesterday, where I advised him he had to settle the dispute within 14 days, he said he wished he could give me any handset, but was limited in what he could offer. He happenedto say: "I'd give you an iPhone, Blackberry, anything if it was helpful toyou". When he said iPhone, I decided instantly that it would be my bestroute. I've always resisted going down that road, and am happy with my iPodTouch. But when he offered me an iPhone fourth generation 32GB, with mycurrent Simplicity tariff plus an extra five quid for an unlimited data plan, I took it. He didn't know about VoiceOver, and wondered how a blind person would use an iPhone, which is why he'd never offered me one in thebeginning. I explained how it works, and that Apple has a commitment toaccessibility. So everyone, the moral of this story is that if you have problems with an existing Nokia phone which contains your Talks or K-Reader software, don't assume it will go to Nokia to be repaired as I did. Don't also assume that a carrier like O2 will accept an unlocked or unbranded handset, because they don't. And be prepared for a run-around if it goes wrong. I am not keeping too well at the moment with my back, and this took a lotof energy and stress to deal with. But I made O2 give me something suitablein the end. I could have stuck with the refurbished N86, but I already haveanN86. I felt that taking the iPhone for £20 a month on my current tariffwith the inclusion of unlimited WiFi and Hotspots, 600 minutes and unlimited texts on a SIM only contract was the best I could get. So, as my iPhone is coming within the next few days, I'm going to join those of you who are working your way through the steep learning curve to use it. An iPod Touch is one thing, but an iPhone is a bit more than that, so I'll certainly welcome any help if I shout for it. Sorry for such a long rant, but there are things worth noting as I've discovered over recent weeks. Kind Regards, Jackie Cairns J&M Work-Ability jandm@xxxxxxxxxxxxxxxxxx www.work-ability.co.uk ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq-- All The Best Kevin Cussick ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq No virus found in this incoming message. 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