Yes George, their service was bloody hopeless when I last went there - quite a
number of years ago now!
In the 1960s it was, I'm afraid, just the same sort of story - poor service and
ridiculously high prices when compared to the old radio shops you used to find!
All the best,
Richard
Richard Godfrey-McKay
Telephone: 01738-445-880
If you haven’t called before, you will be asked to identify yourself by the
Truecall call screening service
Mobile: 07791-452-593
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of George Bell
Sent: 02 June 2020 00:37
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Amazon numbers
Hi Iain,
I have had quite the opposite experience with Currys/PC World/Carphone
Warehouse.
To reach Customer Services by telephone, I gave up after an hour on hold.
However, I know of others who have hung on for two hours or more, and still not
been answered.
Their web site even states a hour, and the ONLY other option is to send them a
letter by Royal Mail, which I did over 2 weeks ago. (Special Delivery) And as
yet it is unanswered.
Having had a useless piece of new equipment sitting in my house for almost a
month, I will be discussing the matter with the Consumers Association (Which?)
in the morning.
One thing is for sure, I won't be making any further purchases from this group
ever again.
George
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Iain Lackie
Sent: 01 June 2020 21:26
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Amazon numbers
We have had to make a couple of calls to EE over the past week. On both
occasions we were warned of extremely long wait times. I think an hour may have
been mentioned. However, once we got past the usual menus, the phone had barely
time to ring before we were speaking to an assistant. One can't help wondering
if these warnings of long waiting times are merely there to discourage waiting.
It just goes to show you shouldn't always believe what you hear!
Iain
On 1 Jun 2020, at 8:59 pm, George Bell <george@xxxxxxxxxxxxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
I bet is still easy to place an order though!
I'm getting sick of this excuse that a pandemic is to blame. Surely
major companies have to wake up to the fact that customer service is
equally important of they are to retain customers.
My latest frustration is with CURRYS/PC world who give you two options
on the web page for customer support. Write to head office, or
telephone. No e-mail.
And to add insult to injury, they even say that call waiting times are
around an hour.
George
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of
Mike
Sent: 24 May 2020 15:12
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Amazon numbers
Amazon have closed all of their phone services including for disabled
people. Their online messaging system is partially accessible but you
need to keep checking if they have responded because if closes the
connection if you don't reply with in quite a short time.
Mike.
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