not that problem but i had the problem where i'd install it and then when i tried to download my purchase it wanted me to download and install it again, went round and round in circles with that for ages, what was usingwindows 7 and internet explorer, changed to firefox and its better, may be you should go the other way and try i e. trace ----- Original Message ----- From: Jim To: access-uk@xxxxxxxxxxxxx Cc: 'BCAB Discussion List' Sent: Wednesday, May 29, 2013 10:08 PM Subject: [access-uk] Amazon MP3 Downloader Hi Folks, Using XP Home Firefox v 19 and JAWS 13 Have tried to install the Amazon MP3 Downloader 3 times without success. Each time I get an "Send error/Don't send report" message. Anyone else having similar problems? If not, advice please. Jim Williams