The trick to this is to do two things with your router.
First, split the SSIDs that is your wireless networks, to two separate SSIDs,
one for 2.4G and the other for 5G.
Second, turn off Band Steering on your router. This option causes the router
to "steer" fast devices, to the fast 5G network, but it sometimes gets it wrong.
I hope this helps.
All the best
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of
Sent: 16 February 2019 16:04
Subject: [access-uk] Re: Alexa and Sky
Hi Mary. Sorry, that doesn’t work for me. I went through all that, and it still
didn’t work at the end. It actually says on my iPhone, that it is connected to
the Internet but when I try and use Alexa, she does not respond. I am glad that
you managed to get yours working, and will keep trying with mine.
Sent from my iPhone
On 16 Feb 2019, at 15:38, Mary Tottle <mary@xxxxxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
I have solved the problem of Alexa and Sky.
In setup it asks if you can see the orange light, tap the button under this,
and then hold down the action button on the Echo for six seconds until Alexa
says you are in setup mode. After that everything should work as normal.
The Amazon Wi-Fi will come up in your settings on your phone.
** To leave the list, click on the immediately-following link:-
** If this link doesn't work then send a message to:
** and in the Subject line type
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq