Hi, thank you for your suggestions, I already tried reinstalling the app, but
it didn’t help. I didn’t think of powering down the sky Q box, so have just
tried that, but still no success. Thank you again for trying to help.
Audrey Tonge
Sent from my iPhone
On 17 Feb 2019, at 01:08, Barry Hill (Redacted sender "barry.hill3" for** To leave the list, click on the immediately-following link:-
DMARC) <dmarc-noreply@xxxxxxxxxxxxx> wrote:
Are you using Sky Q for your tv? I got this from the Sky Community forum:
" What worked for me was disabling bluetooth on my phone and powering down
my Q TV box to ensure it connected directly to the router."
I think that they are saying that the Echo is trying to connect to the
internet through the Sky Q box rather than your router.
Another suggestion is to delete the Alexa app and re-install it. That
sometimes works for flakey apps.
Cheers
B
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of
audrey.tonge
Sent: Saturday, February 16, 2019 10:43 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Alexa and Sky
Hi, I am also having this problem. The item that shows up in Wi-Fi settings
is something like XCNN, it is not what they say it is. I am able to connect
the devices, but it makes no difference, I cannot get the Alexa device to
function. The orange ring shows and there is nothing I can do about it. I
have moved the device to other areas as suggested, but nothing seems to
help. I would be most grateful for any advice there may be.
Audrey Tonge
Sent from my iPhone
On 16 Feb 2019, at 10:35, Mary Tottle <mary@xxxxxxxxxxxx> wrote:set up my Amazon Echo once again. During setup it says go to wi-fi settings
Hi,
I have just switched providers from BT to Sky broadband and I am trying to
and connect to Amazon but no Amazon wi-fi is showing in the list. I phoned
Sky and they said set up as a new device, which I have done but still no
Amazon wi-fi showing up to finish setting up the Echo. Any ideas please.
All apps on my iPhone are right up to date.
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Mary
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