Maureen, I use their service and I have heard nothing about this.
Where did you hear it frrom:
It nearly sounds to easy to me, but any extra security would be
welcome..
I have been using their service for years, and I have found them
very helpful with any problems I've had.
Cheers Robin.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Ibrahim Gucukoglu
Sent: Monday, October 26, 2009 1:08 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Abbey on-line banking
Hi Maureen.
Do you not have a talks enabled mobile phone? I realize that you are
annoyed, but unfortunately crimes concerning online fraud are on the
increase and banks must protect both themselves and their customers.
10 years ago, a problem like this would raise an outcry, but text
messages are the norm today and many blind people can access them
using a talking phone so there is no access issue.
All the best, Ibrahim.
----- Original Message -----
From: "Maureen Poulson" <mo@xxxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, October 26, 2009 12:57 PM
Subject: [access-uk] Abbey on-line banking
Hi.
Is there anyone else out there that uses Abbey on-line banking? I
was
shocked to hear that they are intending introducing a security
number
which
they send to your mobile in order to make certtain changes or
creating new
payments to your account. I e-mailed them explaining I was blind
and that
I
would be unable to read a text sent to my mobile and was just told
to use
a
high street branch or phone when I needed to do anything. Surely, I
am
entitled to use the internet like a sighted customer?
Any advice or opinion would be gratefully received.
Maureen.
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