[access-uk] Re: Abbey on-line banking
- From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 26 Oct 2009 13:08:22 -0000
Hi Maureen.
Do you not have a talks enabled mobile phone? I realize that you are
annoyed, but unfortunately crimes concerning online fraud are on the
increase and banks must protect both themselves and their customers. 10
years ago, a problem like this would raise an outcry, but text messages are
the norm today and many blind people can access them using a talking phone
so there is no access issue.
All the best, Ibrahim.
----- Original Message -----
From: "Maureen Poulson" <mo@xxxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, October 26, 2009 12:57 PM
Subject: [access-uk] Abbey on-line banking
Hi.
Is there anyone else out there that uses Abbey on-line banking? I was
shocked to hear that they are intending introducing a security number
which
they send to your mobile in order to make certtain changes or creating new
payments to your account. I e-mailed them explaining I was blind and that
I
would be unable to read a text sent to my mobile and was just told to use
a
high street branch or phone when I needed to do anything. Surely, I am
entitled to use the internet like a sighted customer?
Any advice or opinion would be gratefully received.
Maureen.
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